Visitor Services Associate (Seasonal)

Tennessee Aquarium • Chattanooga, TN

1d • Onsite

About The Position

Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit. Addresses complaints and provides prompt service recovery in a calm and professional manner. Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations. Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc. Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents. Communicates professionally via a two-way radio. Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone. Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

Responsibilities

• Connect with visitors from various backgrounds to ensure a positive, high level of customer service.
• Address complaints and provide prompt service recovery in a calm and professional manner.
• Rotate between designated posts in River Journey and Ocean Journey buildings, maintaining a working knowledge of each area.
• Ensure the smooth flow of visitors by directing them, alleviating crowds, and monitoring elevators and escalators.
• Monitor and ensure the safety of animals and visitors at touch tanks, including communicating rules and responding to incidents.
• Communicate professionally via a two-way radio.
• Address large groups of visitors with confidence and professionalism using a microphone.
• Uphold all safety protocols, provide assistance during emergency situations, monitor buildings and plaza area, and report safety concerns.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed