Visitor Services Associate (Seasonal)

Tennessee Aquarium • Chattanooga, TN

2d • Onsite

About The Position

This is a seasonal position from May to September, requiring flexibility with holidays, weekends, and evening shifts. The role involves providing excellent customer service to visitors, ensuring their positive experience throughout the Aquarium. Responsibilities include addressing visitor needs, managing crowds, ensuring safety, and communicating effectively via radio and microphone.

Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

Responsibilities

• Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
• Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
• Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents.
• Communicates professionally via a two-way radio.
• Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
• Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed