Visitor Services Coordinator

City of Palo Alto • Palo Alto, CA

2d • Onsite

About The Position

The Palo Alto Art Center is seeking a Visitor Services and Facilities Coordinator to provide exceptional visitor and customer service support to the community. This role will also support the Art Center's revenue-generating facility rentals by providing information to the public, introducing the community to rental spaces, booking facilities in the reservation system, and following up with renters. Additionally, this position oversees scheduling for the House Manager hourly staff who support facility rentals. The Palo Alto Art Center is a place where creativity, community, and connection come together.

Requirements

• Customer service skills
• Interest in a public service environment
• Ability to use and/or learn class registration and House Manager scheduling software
• Comfortable working independently and as part of a team
• Evening and weekend availability is required

Nice To Haves

• Customer service and administrative experience in a public setting
• Experience working with software programs such as Microsoft Office, CivicRec, Home Base, etc.

Responsibilities

• Greet visitors and respond to in-person, phone, and email inquiries about Art Center exhibitions, programs, facility rentals, classes, and workshops, as well as other Community Services Department programs.
• Coordinate class registrations and point-of-sale support.
• Schedule House Managers for facility rentals as needed, assigning shifts through Home Base.
• Provide staffing for facility rentals as needed.
• Provide tours of rental facilities to the public as needed.
• Support the Facility reservation process for customers using the City of Palo Alto’s CivicRec reservation system, including coordinating contracts and taking deposits and payments.
• Provide information to renters about Art Center facility rental procedures and regulations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed