Visitor Services Coordinator

Advance Auto Parts • Raleigh, NC

1d • Onsite

About The Position

We are seeking a professional, service-oriented individual to serve as the first point of contact for visitors, team members, and external partners at our corporate headquarters. In addition to managing front desk operations, this role assists with team member and visitor access control, including ID badge creation and coordination with security personnel and first responders during incidents or emergencies.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle emergency situations calmly and efficiently.
• Proficiency in Microsoft Office Suite.
• 2+ years of experience in a receptionist, administrative, or facilities support role (corporate setting preferred).
• Strong interpersonal and communication skills; calm under pressure.
• Ability to manage multiple tasks while maintaining attention to detail.
• Discretion and professionalism when handling confidential or sensitive information.

Nice To Haves

• Experience with access control systems is a plus.
• Familiarity with access control systems and badge-making software a plus.

Responsibilities

• Greet and assist visitors, clients, and team members in a courteous and professional manner.
• Manage front desk operations including answering phones, receiving deliveries, and handling general inquiries.
• Create, distribute, and maintain employee and visitor access badges in accordance with company security protocols.
• Monitor visitor log and access control systems; escalate issues as needed to facilities or security teams.
• Coordinate with first responders and emergency personnel during on-site incidents; maintain communication and support during drills and real events.
• Serve as a liaison between team members, building management, and security teams regarding access and safety concerns.
• Maintain accurate records of access credentials, incident logs, and visitor traffic.
• Support administrative tasks and internal communications as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed