Lead Veterinary Technician
PriorityPet Urgent Care of Wildwood FL•The Villages, FL
•$23 - $28
About The Position
The Veterinary Technician Team Lead is responsible for overseeing daily operations, maintaining workflow efficiency, supporting the medical team, and ensuring a high standard of patient care and client experience. This role serves as the bridge between staff and leadership.
Requirements
- An experienced veterinary technician with at least 1-year professional experience in a leadership role is required
- Strong leadership and decision-making abilities.
- Excellent communication and conflict resolution skills.
- Consistent punctuality and reliability in adherence to scheduled shifts.
- Availability to work some weekend shifts.
- Ability to multitask in a fast-paced environment.
- Problem-solving mindset with high accountability.
- Comprehensive knowledge of veterinary procedures, preventative care, and hospital operations.
- Expertise in safe and low-stress animal restraint techniques.
- Proficiency in various sample collection methods, including blood, urine, fecal, and skin specimens.
- Experience in radiographic positioning and image capture.
- Experience in anesthesia administration and surgical monitoring.
- Commitment to professional ethics and continuous learning.
Nice To Haves
- A certified veterinary technician with an active license in FL would be preferred, but is not required.
Responsibilities
- Workflow & Operations Management
- Maintain smooth patient flow from check-in to discharge
- Monitor wait times and adjust staffing/assignments as needed
- Ensure all appointments and walk-ins are triaged appropriately
- Identify and resolve bottlenecks in real time
- Support estimate compliance
- Ensure all services and charges are captured appropriately
- Team Leadership & Accountability
- Lead by example in professionalism, efficiency, and attitude
- Hold team members accountable to SOPs and performance expectations
- Provide real-time coaching and redirection
- Support onboarding and training of new team members
- Patient Care Oversight
- Ensure accurate and complete patient histories
- Verify treatments, diagnostics, and charges are completed correctly
- Assist with critical cases and high-acuity patients as needed
- Client Experience
- Ensure timely communication with clients
- De-escalate client concerns professionally and confidently
- Maintain a compassionate, service-driven environment
- Communication
- Act as liaison between DVMs, CSRs, and technicians
- Provide clear direction during shifts
- Escalate concerns to Practice Manager when needed
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
