Lead Veterinary Technician

Animal Outpatient Specialty Network • Happy Valley, OR

4h • $29 - $35 • Onsite

About The Position

Animal Dermatology Clinic - Portland, a state-of-the-art dermatology practice, is seeking a dedicated Lead Technician to join their dynamic team. In this position, you will be a vital part of the medical process, working closely with Board-Certified Dermatologists and the technical team to manage complex cases, provide enhanced quality of life through treatments, and serve as a communication bridge between the doctor and client. The ideal candidate is energetic, has a positive demeanor, takes initiative, and is committed to the clinic's needs. They should be punctual, willing to teach and share ideas, adaptable to change, able to see the big picture, and professional and caring with patients and clients.

Requirements

• Excellent client service skills.
• Excellent communication skills, both written and oral.
• Ability to navigate telephone, computer, and software systems.
• Ability to take information obtained from a variety of sources, discern that which is credible and assess the clinic and its operation objectively. Possesses sound decision-making skills.
• Ability to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Possesses strong time-management skills.
• Ability to plan, organize, and effectively present ideas and concepts.
• Must be friendly, outgoing, and “people-oriented.”
• Ability to work in a team-oriented environment.
• Well groomed, organized, and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• High School Diploma.
• Certified/Registered Technician status or equivalent practice experience of at least 5 years.
• Thorough knowledge of the veterinary and/or dermatology profession.
• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift forty (40) pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum eight (8) hour day.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing clinic equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Nice To Haves

• Authority to set and adjust daily staff assignments and duties within established guidelines.
• Authority to resolve client service issues within established guidelines.
• Authority to delay disputed charges until further reviewed by management.
• Effective determination and scheduling of emergencies.

Responsibilities

• Lead and act as a subject matter resource for the training, education, and development of veterinary staff in clinical and technical knowledge and skills.
• Lead and train staff in accordance with core values, mission statement, and vision.
• Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time.
• Ensure that technical staff follow published schedules so the practice operates efficiently and with minimal overtime.
• Support employee relations, morale building, and communications. Participate and help organize team building events.
• Provide support to management with related tasks such as staff scheduling, policy enforcement, hiring, performance evaluation, and disciplinary actions of employees.
• Coordinate the daily workflow of patient admitting, hospitalization, and discharging.
• Responsible for administration, delegation, and completion of veterinarian’s medical orders.
• Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory, and pharmacy, ensuring staff is trained and following quality medical care standards.
• Ensure that all patient medical and surgical records, prescription refill requests, and messages are completed in a timely manner.
• Perform all duties of a technician with excellence, and work alongside staff to promote a team approach.
• Coordinate client flow to ensure clients and patients are seen and treated in a professional, timely, and competent manner.
• Mentor technical staff in how to communicate effectively with clients in person, by telephone, and in writing, ensuring staff is trained and following high standards of customer service and professionalism.
• Assist Practice Manager and/or Management Team with review and handling of client complaints as needed.
• Oversee compliance with call back system including overdue reminder calls.
• Serve as the lead, designated technician in clinical research studies to support the mission to pursue the advancement of knowledge in veterinary dermatology.
• Serve as the lead, designated technician in training and educating residents, students, and doctor visitors on the science and art of veterinary dermatology.
• Support and participate in planned marketing and community service events and programs.
• Facilitate orders and receipt of inventory and supplies, invoices, and packing slips.
• Monitor usage of hospital supplies and inventory so the practice operates efficiently and communicate needs to Practice Manager or appropriate personnel.
• Train technical staff on billing and invoicing to reduce transaction errors and opportunity for missed charges, payment processing, discounts, daily financial closing procedures, and troubleshooting.
• Assist Practice Manager and/or management team with periodic hospital audits and monthly vendor statement reviews.
• Be knowledgeable, train technical staff, and help maintain a system of routine servicing for medical equipment used for patient care.
• Maintain a system of sanitation and disinfection responsibilities of technical staff.
• Periodically check the outside of the clinic for feces, urine, smells, etc. and keep clean and neat. Examine glass doors and windows for smudges and clean when necessary.
• Meet with the Practice Manager and/or management team regularly to discuss, evaluate, and plan workflow, training, and staffing support items.
• Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items, and assignments.
• Assist the Practice Manager or Supervisor with the planning of monthly clinic meetings for doctors and staff.
• Read and respond to all communication in a timely manner.

Benefits

• Time away from work including no nights or weekends
• a robust vacation allowance
• paid holidays
• sick time/mental health days
• Paid Parental Leave
• short- and long-term disability coverage options
• leaves of absence
• Comprehensive benefits for medical, prescription drug, dental, vision, and Health Savings Accounts
• wellbeing support, including free counseling and referral services
• 401(k) plan with 100% match on 3% of pay and 50% match on up to 2% more of pay
• flexible spending accounts
• retirement readiness tools
• advisor support and resources
• rollover support and financial wellbeing counseling
• Education support through certification programs and CE opportunities
• life insurance
• supplemental health protection plans
• legal counseling
• identity theft protection
• commuting benefits
• Company provided scrubs
• discounts on services and medications for employee pets
• Monthly bonus based on clinic’s dietary sales

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED