Lead Veterinary Technician

Animal Dermatology Group • Portland, OR

2d • Onsite

About The Position

Animal Dermatology Clinic - Portland, a state-of-the-art dermatology practice, is seeking a dedicated Lead Technician to join their dynamic team. In this role, you will be a vital part of the medical process, working closely with Board-Certified Dermatologists and the technical team to manage complex cases, provide enhanced quality of life through treatments, and serve as a communication bridge between the doctor and client. The ideal candidate is energetic, has a positive demeanor, takes initiative, is committed to the clinic's needs, punctual, willing to teach and share ideas, adaptable to change, able to see the big picture, and professional and caring with patients and clients.

Requirements

• Excellent client service skills.
• Excellent communication skills, both written and oral.
• Ability to navigate telephone, computer, and software systems.
• Ability to take information from various sources, discern credibility, and assess the clinic and its operation objectively.
• Sound decision-making skills.
• Ability to handle multiple tasks simultaneously and deal with high levels of stress in an environment of changing priorities.
• Strong time-management skills.
• Ability to plan, organize, and effectively present ideas and concepts.
• Friendly, outgoing, and "people-oriented."
• Ability to work in a team-oriented environment.
• Well-groomed, organized, and detail-oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• High School Diploma.
• Certified/Registered Technician status or equivalent practice experience of at least 5 years.
• Thorough knowledge of the veterinary and/or dermatology profession.
• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift forty (40) pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• Ability to walk, bend, stand, and reach constantly during a minimum eight (8) hour day.
• Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
• Ability to speak and hear sufficiently to understand and give information in person and over the telephone.
• Fine motor skills adequate for utilizing clinic equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Nice To Haves

• Specialize in Dermatology
• Become a key player in a cutting-edge dermatology practice.
• Work alongside renowned veterinarians and specialists, expanding expertise in a niche field.
• Enjoy a consistent Monday to Friday workweek with no nights, weekends, on-call duties, or holiday shifts.
• Work in a clinic equipped with the latest technology and tools.
• Collaborate with a team of like-minded professionals in a positive and supportive atmosphere.
• Competitive wage, benefits package, and opportunities for professional development and growth.
• Serve as the lead, designated technician in clinical research studies.
• Serve as the lead, designated technician in training and educating residents, students, and doctor visitors on the science and art of veterinary dermatology.
• Support and participate in planned marketing and community service events and programs.
• Assist Practice Manager and/or management team with review and handling of client complaints.
• Oversee compliance with call back system including overdue reminder calls.
• Facilitate orders and receipt of inventory and supplies, invoices and packing slips.
• Monitor usage of hospital supplies and inventory so the practice operates efficiently and communicate needs to Practice Manager or appropriate personnel as directed.
• Train technical staff on billing and invoicing to reduce transaction errors and opportunity for missed charges, payment processing, discounts, daily financial closing procedures and troubleshooting to ensure accurate and timely financial reporting.
• Assist Practice Manager and/or management team with periodic hospital audits and monthly vendor statement reviews.
• Be knowledgeable, train technical staff and help maintain system of routine servicing needed for medical equipment used for patient care.
• Maintain system of sanitation and disinfection responsibilities of technical staff.
• Meet with the Practice Manager and/or management team regularly to discuss, evaluate and plan workflow, training and staffing support items.
• Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items and assignments with the goal of supporting the smooth operation of the practice and providing exceptional patient care.
• Assist the Practice Manager or Supervisor with the planning of monthly clinic meetings for doctors and staff to ensure that all team members are updated on important events, news, and major protocol changes as needed for the success and development of the practice.
• Read and respond to all communication in a timely manner.

Responsibilities

• Lead and act as a subject matter resource for the training, education, and development of veterinary staff in clinical and technical knowledge and skills.
• Lead and train staff in accordance with core values, mission statement, and vision.
• Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time.
• Ensure technical staff follow published schedules for efficient practice operation with minimal overtime.
• Support employee relations, morale building, and communications.
• Participate and help organize team building events.
• Provide support to management with related tasks such as staff scheduling, policy enforcement, hiring, performance evaluation, and disciplinary actions.
• Coordinate the daily workflow of patient admitting, hospitalization, and discharging.
• Responsible for administration, delegation, and completion of veterinarian’s medical orders.
• Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory, and pharmacy, ensuring adherence to quality medical care standards.
• Ensure timely completion of all patient medical and surgical records, prescription refill requests, and messages.
• Perform all duties of a technician with excellence and promote a team approach.
• Coordinate client flow to ensure professional, timely, and competent treatment of clients and patients.
• Mentor technical staff in effective communication with clients in person, by telephone, and in writing, ensuring high standards of customer service and professionalism.
• Assist Practice Manager and/or Management Team with review and handling of client complaints.
• Oversee compliance with the call back system, including overdue reminder calls.
• Serve as the lead, designated technician in clinical research studies.
• Serve as the lead, designated technician in training and educating residents, students, and doctor visitors on veterinary dermatology.
• Support and participate in planned marketing and community service events and programs.
• Facilitate orders and receipt of inventory and supplies, invoices, and packing slips.
• Monitor usage of hospital supplies and inventory for efficient practice operation and communicate needs.
• Train technical staff on billing and invoicing to reduce errors, payment processing, discounts, daily financial closing procedures, and troubleshooting.
• Assist Practice Manager and/or management team with periodic hospital audits and monthly vendor statement reviews.
• Be knowledgeable, train technical staff, and help maintain a system for routine servicing of medical equipment.
• Maintain a system of sanitation and disinfection responsibilities for technical staff, ensuring treatment areas and exam rooms are neat, free of debris, clutter-free, and hygienic.
• Periodically check and maintain the cleanliness of the clinic's exterior.
• Meet regularly with the Practice Manager and/or management team to discuss, evaluate, and plan workflow, training, and staffing support.
• Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items, and assignments.
• Assist the Practice Manager or Supervisor with planning monthly clinic meetings for doctors and staff.
• Read and respond to all communication in a timely manner.

Benefits

• Time away from work including no nights or weekends
• Robust vacation allowance
• Paid holidays
• Sick time/mental health days
• Paid Parental Leave
• Short- and long-term disability coverage options
• Leaves of absence
• Comprehensive benefits for medical, prescription drug, dental, vision, and Health Savings Accounts
• Wellbeing support, including free counseling and referral services
• Savings and retirement resources, including a 401(k) plan with 100% match on 3% of pay and 50% match on up to 2% more of pay
• Flexible spending accounts
• Retirement readiness tools, advisor support and resources, rollover support and financial wellbeing counseling
• Education support through certification programs and CE opportunities
• Life insurance
• Supplemental health protection plans
• Legal counseling
• Identity theft protection
• Commuting benefits
• Company provided scrubs
• Discounts on services and medications for employee pets
• Monthly bonus based on clinic’s dietary sales

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED