Lead Veterinary Receptionist / Client Services Representative
About The Position
Jamacha Pet Vets is seeking an experienced and compassionate Lead Veterinary Receptionist / Lead Client Service Representative (CSR) to join their exceptional team. As the first point of contact for clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in veterinary care. In this role, you will not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on services—but also join the leadership team to assist with front desk operations. You will oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects the commitment to kindness, clarity, and professionalism. This role is for a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets.
Requirements
- 3+ years of experience in a reception role
- Previous veterinary receptionist or healthcare-related front-desk experience required
- Strong client service and communication skills – Able to communicate professionally and compassionately with clients, including during stressful or emotional situations.
- Leadership and team support – Experience providing guidance, training, coaching, or day-to-day support to other team members.
- Veterinary practice knowledge – Familiarity with veterinary terminology, appointment scheduling, medical records, client communication, and general hospital workflows.
- Organization and multitasking – Able to prioritize competing needs, manage front-desk workflows, and remain organized in a fast-paced environment.
- Problem-solving and conflict resolution – Comfortable addressing client concerns, resolving issues professionally, and making sound decisions while maintaining a positive client experience.
Responsibilities
- Scheduling appointments
- Managing client communications
- Processing payments
- Offering guidance on services
- Overseeing daily workflows
- Supporting and training fellow CSRs
- Ensuring every client interaction reflects commitment to kindness, clarity, and professionalism
- Providing guidance, training, coaching, or day-to-day support to other team members
- Addressing client concerns
- Resolving issues professionally
- Making sound decisions while maintaining a positive client experience
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
