Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Truckee, CA

3d • $20 - $25 • Onsite

About The Position

Doctor's Office for Pets is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Doctor's Office for Pets was established in 2006 and provides a comfortable atmosphere for beloved pets. We are a 2-doctor, full-service clinic and primarily see dogs and cats, however, we will treat reptiles, birds, and exotics on occasion. At Doctors Office for Pets, our steady workflow, yet easy-going environment encourages team collaboration and continued development. Our talented staff embraces a positive hospital culture where each member of the team feels valued, and everyone understands the importance each role plays in the success of our practice. We are well-equipped and provide a full range of services, from routine medical care to surgery, laser therapy, behavioral consultations, and more.

Requirements

• Previous experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.

Nice To Haves

• Veterinary receptionist or healthcare-related experience preferred.
• Experience scheduling appointments and coordinating calendars preferred.

Responsibilities

• Serve as the welcoming face of the hospital.
• Create exceptional client experiences.
• Build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions.
• Support clients with essential information about services.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed