Lead Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Arlington, TX

3d • $20 - $22 • Onsite

About The Position

Arlington Veterinary Center is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital. In this role, you will oversee the day-to-day operations of the hospital’s front desk while ensuring an exceptional client experience. The ideal candidate supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a key liaison between clients, medical staff, and hospital leadership. The Lead Receptionist helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures both clients and patients feel welcomed and supported throughout their visit.

Requirements

• 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Ability to manage a multi-phone line system while assisting in-person clients
• Previous leadership experience, ideally in a veterinary reception setting
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Ability to remain calm, professional and solution-oriented during busy periods
• Self starter and skilled in conflict resolution

Responsibilities

• Oversee the day-to-day operations of the hospital’s front desk
• Ensure an exceptional client experience
• Support and mentor the client service team
• Manage appointment flow
• Address client concerns
• Serve as a key liaison between clients, medical staff, and hospital leadership
• Maintain efficient administrative processes
• Promote a positive and professional team culture
• Ensure clients and patients feel welcomed and supported throughout their visit

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off
• Personal pet discount
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed