Lead Veterinary Receptionist / Client Service Representative

Western Veterinary Partners•Arlington, TX

1d•$20 - $22

About The Position

Arlington Veterinary Center is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of the hospital. The role oversees day-to-day front desk operations and supports an exceptional client experience. The Lead Receptionist mentors the client service team, manages appointment flow, addresses client concerns, and acts as a key liaison between clients, medical staff, and hospital leadership. The position also helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures clients and patients feel welcomed and supported. This is a full-time position with a 4/10 schedule. Availability is needed Monday, Wednesday, Thursday, and Friday, as well as every third Saturday from 8 a.m. to 12 p.m. Compensation is $20–$22 per hour, for each hour worked. Arlington Veterinary Center is a five-doctor practice in a modern facility, with advanced equipment, technology, and resources. The practice treats dogs, cats, and exotic animals and emphasizes high-quality medicine, collaboration, continuous learning, and a supportive team environment.

Requirements

At least 5 years of experience in a customer service, reception, or client-facing role.
Previous veterinary receptionist experience is required.
Ability to manage a multi-phone line system while assisting in-person clients.
Previous leadership experience, ideally in a veterinary reception setting.
Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.
Strong organizational and time management skills.
Ability to remain calm, professional, and solution-oriented during busy periods.
Self-starter with conflict-resolution skills.

Nice To Haves

Leadership experience in a veterinary reception setting is ideal.

Responsibilities

Oversee day-to-day operations of the hospital’s front desk.
Help ensure an exceptional client experience.
Support and mentor the client service team.
Manage appointment flow.
Address client concerns.
Serve as a key liaison between clients, medical staff, and hospital leadership.
Help maintain efficient administrative processes.
Promote a positive and professional team culture.
Help ensure clients and patients feel welcomed and supported throughout their visit.