Lead Client Service Representative / Lead Veterinary Receptionist

Western Veterinary Partners•Scottsdale, AZ

7h•$21 - $22•Onsite

About The Position

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to serve as a welcoming first and last point of contact for clients and their pets. In this leadership role, the successful candidate will guide the front office team and direct clinic workflow to support an efficient, seamless experience for clients and staff. The position oversees appointment flow and scheduling and provides compassionate, professional customer service. The Lead Client Service Representative trains and develops team members, makes sure daily responsibilities are understood and completed on time, provides constructive feedback, and encourages open communication and collaboration. The role requires leading by example, maintaining a team-oriented atmosphere, and paying close attention to detail. Desert Tails Animal Clinic is a two-doctor small-animal practice with one credentialed technician. The clinic cares for dogs and cats and has three exam rooms. Its services and equipment include digital X-ray, digital dental radiography, ultrasound, laser therapy, and endoscopy. Case exposure is primarily general practice, including spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice describes its atmosphere as relaxed and close-knit, with a broad general-practice caseload. This is a flexible full-time position with a 4/10 schedule and availability needed Monday through Saturday, including alternating Saturdays. Compensation is $21–$22 per hour.

Requirements

At least 3 years of experience in customer service or veterinary reception.
Previous veterinary receptionist or healthcare-related front-desk experience required.
Ability to manage a multi-phone-line system while assisting in-person clients.
Exceptional verbal and written communication skills.
Ability to remain calm, professional, and solution-oriented during busy periods.
Positive attitude and willingness to collaborate with a team.
Comfort delivering feedback to team members and inviting collaboration.

Nice To Haves

Experience working with veterinary practice management software, especially Avimark.

Responsibilities

Serve as a welcoming first and last point of contact for clients and their pets.
Lead the front office team and direct overall clinic workflow.
Oversee appointment flow and manage scheduling.
Provide compassionate and professional customer service.
Train and develop team members.
Ensure team members understand their daily assignments and complete tasks on time.
Provide constructive feedback and encourage open communication and collaboration.
Lead by example and help maintain a positive, team-oriented atmosphere.