Lead Veterinary Receptionist / Client Service Representative
About The Position
Arlington Veterinary Center is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of the hospital. The Lead Receptionist oversees day-to-day front desk operations and helps ensure an exceptional client experience. This person supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a liaison between clients, medical staff, and hospital leadership. The role also supports efficient administrative processes, a positive and professional team culture, and a welcoming, supportive experience for clients and patients. The position is full-time, with a 4/10 schedule and availability needed Monday, Wednesday, Thursday, and Friday, plus every third Saturday from 8 a.m. to 12 p.m. Compensation is $20–$22 per hour. Arlington Veterinary Center is a five-doctor practice in a modern facility opened in 2016, with advanced equipment, technology, and resources. The practice cares for dogs, cats, and exotic animals and emphasizes high-quality medicine, collaboration, continuous learning, and a team-first culture.
Requirements
- At least 5 years of experience in a customer service, reception, or client-facing role.
- Previous veterinary receptionist experience is required.
- Ability to manage a multi-phone line system while assisting in-person clients.
- Previous leadership experience, ideally in a veterinary reception setting.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Self-starter with conflict resolution skills.
- Availability Monday, Wednesday, Thursday, and Friday, plus every third Saturday from 8 a.m. to 12 p.m.
Nice To Haves
- Previous leadership experience in a veterinary reception setting.
Responsibilities
- Oversee the day-to-day operations of the hospital’s front desk.
- Help ensure an exceptional client experience.
- Support and mentor the client service team.
- Manage appointment flow.
- Address client concerns.
- Serve as a liaison between clients, medical staff, and hospital leadership.
- Help maintain efficient administrative processes.
- Promote a positive and professional team culture.
- Ensure clients and patients feel welcomed and supported throughout their visit.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
