Lead Valet Attendant - Southern New Hampshire Medical Center

Towne Park•Nashua, NH

11h

About The Position

The Lead Valet Attendant coordinates the guest service experience while working with coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role performs coordination and administrative duties and provides troubleshooting or guidance when the manager is not on-site. The position is not a management role, but may involve handling critical issues and making judgment calls when prompt action is needed. For non-urgent issues, the attendant reports the facts to the manager and seeks direction. The role includes greeting and assisting guests, parking and retrieving vehicles, providing directions and other guest services, supporting coworkers, and completing valet, revenue, and shift paperwork. The work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The hourly base pay range is $16 per hour plus tips. Most work is performed outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. The position involves extended periods of sitting or standing and may require walking, running, handling objects, climbing stairs, bending, kneeling, and lifting or exerting force. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and a clean driving record.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; understand simple instructions and correspondence; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group settings with guests, clients, and associates.
Ability to reason through and follow written, oral, or diagrammed instructions.
Ability to add, subtract, multiply, and divide using American currency; understand 24-hour and military time; and understand rates based on elapsed time.
Ability to meet the physical requirements, including exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site's service standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely.
Handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette, assist guests with directions, taxis, reservations, and inquiries, and maintain detailed knowledge of the facility and local attractions.
Provide bell services, including presenting rooms and delivering or picking up items from guest rooms.
Promote teamwork and lead by example; assign routine roles and, as directed, assign non-routine roles or reduce staffing during a shift.
Issue and collect vehicle claim checks in the required sequence; document vehicle and ticket information, damage surveys, and claim-check receipts; secure vehicle keys.
Ensure staff do not provide lift services, check wheelchairs for safe operation before use, and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings as requested.
Identify and collect revenue for vehicles, complete cash drop documentation, prepare shift reports and paperwork, and reconcile revenue and tickets at the end of each shift.