Lead Valet Attendant - The Westin Tampa Bay

Towne Park•Tampa, FL

3d•$13 - $24•Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience while working alongside coworkers to ensure site service standards are met or exceeded. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may involve responding to critical issues and making judgment calls when prompt action is needed. For non-urgent issues, the attendant reports the facts to the manager and seeks instructions. The role provides courteous guest service, handles valet vehicle check-in, parking and retrieval, assists with bell services and guest inquiries, and helps coordinate coworkers. It also includes maintaining vehicle and key records, handling revenue and shift paperwork, protecting guest information, and supporting the Account Manager with scheduling-related tasks. The work is scheduled for PM shifts. Compensation is $13 per hour plus $10–$11 per hour in tips.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record (MVR) check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Able to drive a manual transmission vehicle.
Able to speak, read, and write Standard English; read and comprehend simple instructions, correspondence, and memos; and write simple correspondence.
Able to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
Able to apply reasoning and understanding to follow written, oral, or diagrammatic instructions.
Able to add and subtract three-digit numbers; multiply and divide with 10s and 100s; and perform these operations using American currency.
Able to understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s hospitality standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely.
Handle guest complaints and difficult situations with accuracy and composure; respond to guest inquiries and provide directions, taxi assistance, reservations, and other help.
Use proper phone etiquette, remain in appropriate guest-service areas when not performing other duties, provide room presentations for bell services, and assist with delivery and pickup of items to guest rooms.
Maintain detailed knowledge of the hotel facility, amenities, outlets, meeting rooms, local attractions, parking rates, and other relevant information.
Lead coworkers by example, communicate effectively, appoint associates to routine roles, assign non-routine roles as directed, and reduce staffing during a shift when directed by the Account Manager and business conditions require it.
Issue vehicle claim checks only after receiving keys, collect claim checks before returning keys, complete vehicle ticket and damage-survey information, and secure keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to hotel or hospital guests; check wheelchairs for safe operation before use and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings as requested.
Identify and collect revenue for vehicles, complete cash drop slips and envelopes, prepare shift reports and other paperwork, and reconcile revenue and tickets at the end of each shift.