Lead Valet Attendant - The Westin Tampa Bay

Towne Park•Tampa, FL

1d•Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience while working with coworkers to meet or exceed the site’s service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties and providing troubleshooting or guidance when the manager is not on-site. This is not a manager position, but it may require handling critical issues and making timely judgment calls. For non-urgent issues, the attendant reports the facts to the manager and seeks direction. The position works PM shifts at The Westin Tampa Bay. Hourly base pay is $13, plus $10–$11 per hour in tips; actual compensation depends on job-related skills, experience, education or training, and location. The attendant provides valet and guest assistance, leads coworkers by example, supports shift coordination, manages vehicle tickets and keys, and completes revenue and shift paperwork. The role also involves outdoor work for extended periods, exposure to extreme heat and cold, and physical tasks that may include lifting up to 100 pounds occasionally. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Maintain a valid driver’s license and clean driving record.
Ability to drive a manual transmission vehicle.
Ability to speak, read, and write standard English and understand simple instructions, correspondence, and memos; ability to write simple correspondence and present information in one-on-one and small-group settings.
Ability to apply reasoning and understanding to follow written, oral, or diagrammed instructions.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, perform calculations using American currency, understand 24-hour and military time, and understand rates based on elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and provide the appropriate site greeting.
Participate in “The Show” and deliver “Aggressive Hospitality.”
Open vehicle and hotel doors; check in arriving guests and explain parking and vehicle retrieval procedures.
Park and retrieve vehicles slowly and cautiously, and maintain composure when handling complaints or difficult situations.
Use proper phone etiquette, remain in appropriate areas when not assisting guests, and provide bell services, including delivering and picking up items from guest rooms.
Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the facility, amenities, local attractions, parking rates, and other relevant information.
Promote teamwork and lead the work group in delivering high levels of guest service; assign routine roles and, at the Account Manager’s direction, assign non-routine roles or reduce staffing when business conditions require.
Issue vehicle claim checks only after receiving keys and collect claim checks before returning keys; complete vehicle ticket information, damage surveys, and claim-check receipts.
Secure vehicle keys using a belt clip or locked key box.
Ensure staff do not provide lift services to guests and offer only a hand for assistance; check wheelchairs for safe operation before use and clean them after use.
Protect guest confidentiality under HIPPA requirements and secure customers’ financial and identifying information.
Assist the Account Manager with building work schedules and notify associates of schedule changes or openings when requested.
Identify and collect revenue for vehicles; complete cash drop slips, envelopes, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.