Hotel Valet Attendant - The Westin Tampa Bay

Towne Park•Tampa, FL

2d•Onsite

About The Position

The Hotel Valet Attendant, referred to in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery, pickup, and storage where applicable. The position also helps guests with directions, transportation, reservations, facility information, and other requests, and may shuttle guests to approved locations. The attendant explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, records required vehicle and ticket information, and calculates and collects parking revenue when needed. The work is performed according to established practices and procedures, with specific directions and frequent checks. The schedule is PM shifts. The hourly base pay range is $11.98 per hour plus $8–$10 per hour in tips. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan, subject to eligibility requirements and plan terms.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic involving three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and retrieval procedures, issue claim checks after receiving vehicle keys, and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.