Hotel Valet Attendant - Grand Hyatt Tampa Bay

Towne Park • Tampa, FL

2d • $12 • Onsite

About The Position

The Hotel Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage, including delivery and pickup where applicable. The attendant also supports guests with directions, transportation, reservations, facility information, and other requests. The position follows established practices and procedures, with work checked or verified frequently.

The hourly base pay range is $11.98 per hour, plus $7 per hour in tips. The work schedule is listed as AM/PM. The role requires a high school diploma or GED, a valid driver’s license for the applicable state or within a commutable distance, and one month of related experience or training, or an equivalent combination of education and experience. Travel of up to 5% may be required.

Requirements

• High school diploma or general education degree (GED).
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers and to calculate using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Meet the role’s physical requirements, including extended sitting or standing, mobility, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities upon request and shuttle guests to locations approved by the site.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys, and collect claim checks before returning keys.
• Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED