Lead UX Designer - Craft Education

Western Governors University • Nashville, TN

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About The Position

Craft Education is a mission-driven organization working to address skilled labor shortages through work-based learning pathways. Its flagship product, Craft Connect, helps organizations administer apprenticeship degree programs and manage data and reporting, while the company also develops ways to convert on-the-job learning into academic credit and provides technical assistance to organizations.

The Lead UX Designer is a key member of the design team, partnering with UX research and product teams to shape product experiences. The role has significant autonomy and influence over strategic decisions, roadmaps, and design processes. It leads design across product lines, helps build a user-centered design culture, and drives innovation in the company’s digital experiences. The position also provides feedback and guidance to other designers as the team grows.

This is a full-time, regular role with 40 standard weekly hours and occasional travel of up to 20%.

Requirements

• Bachelor’s degree, or equivalent relevant experience performing the essential functions of the job. The posting generally defines equivalent experience as one year of experience for one year of education, at the hiring manager’s discretion.
• At least 6 years of experience in UX/UI design or a relevant field.
• Strong portfolio demonstrating user-centered design expertise and the ability to translate insights into design solutions.
• Understanding of front-end development component building and ability to troubleshoot UI issues.
• Experience working closely with UX research teams to incorporate user insights into design processes, using tools such as Dovetail.
• Expertise creating wireframes, prototypes, and high-fidelity designs with tools such as Figma.
• Excellent communication and presentation skills, including the ability to explain design decisions and influence stakeholders using collaborative tools such as Miro.
• Ability to confidently lead meetings with teammates, executives, and external stakeholders.
• Self-starter mentality and ability to independently identify design opportunities.
• Comfort with wearing multiple hats and helping wherever needed.
• Collaborative approach to working with researchers, engineers, and product managers.
• Commitment to transparency, feedback, and continuous improvement.
• Ability to travel occasionally, up to 20%, including attendance at designated company summits and other business-related events as needed.

Nice To Haves

• Experience in a fast-paced startup environment.
• Government agency experience, especially with the Department of Labor or Workforce Development.
• Experience working in an Agile development process.
• Experience using user research throughout the product life cycle and incorporating data from multiple sources into decision-making.
• Higher education and agency experience.

Responsibilities

• Lead design efforts across product lines and work with the Lead UX Researcher to integrate research insights into the design process.
• Translate user needs, business goals, and research findings into intuitive and innovative user experiences.
• Develop and maintain scalable design systems that ensure consistency across digital touchpoints.
• Collaborate with product managers, engineers, and other stakeholders to define product roadmaps and align design vision with business strategy.
• Prototype and iterate on design solutions based on research, user testing, and cross-functional feedback.
• Advocate for users throughout the design process and help ensure a seamless, user-friendly product experience.
• Lead workshops and brainstorming sessions to encourage cross-team collaboration and creativity.
• Create and communicate design strategies and UX roadmaps aligned with company goals, metrics, and objectives.
• Build and manage a design repository for organizing and sharing design assets, guidelines, and best practices, especially for responsive design.
• Provide feedback and guidance to other designers and foster a collaborative, growth-focused environment.
• Stay current with design trends, tools, and technologies.
• Integrate accessibility and inclusive design principles into design work.
• Perform other job-related duties as assigned.

Benefits

• Eligibility for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare coverage.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance and disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverage.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off without accrual.
• Flexible paid sick time without accrual.
• 11 paid holidays.
• Other paid leaves, including up to 12 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior