Lead UI & UX Designer

UKG • Lowell, MA

1d • $133,900 - $190,750

About The Position

UKG is building an AI-first suite for HR, payroll, workforce management, and workplace culture. This role joins the team developing Frontline Worker Network, a UKG-owned network connecting shift and hourly employees with curated services—including financial wellness, health, and everyday essentials—through mobile experiences integrated into the flow of work. The designer will collaborate with UX Research, Product, Engineering, Data, and service partners to shape experiences for workers, employers, and service providers.

The Lead Experience Designer will take Frontline Worker Network from early concept through launch and continued growth, translating customer needs and business opportunities into useful, trusted, and accessible experiences. This hands-on role calls for strong product judgment, systems thinking, and design craft while balancing multiple audiences and the realities of deskless and hourly work in an evolving 0-to-1 environment.

The position leads end-to-end design, uses research and product analytics to validate and improve experiences, establishes scalable interaction patterns and design foundations, and designs AI-supported experiences with transparency, feedback, user control, and clear system limits. The designer also raises interaction quality, visual craft, accessibility, and consistency through critique, design reviews, shared patterns, and mentorship.

Requirements

• At least 8 years of experience in user experience, product design, or interaction design, including work on complex enterprise products and/or mobile applications.
• Track record of delivering end-to-end design solutions and shaping direction for workflow-heavy or customer-facing experiences.
• Strong product judgment and systems thinking, balancing customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback, and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools, and ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills, including communicating complex ideas and building alignment across disciplines and levels.
• A portfolio demonstrating product thinking, design craft, and influence on outcomes.
• Bachelor’s or master’s degree in human-computer interaction (HCI), design, computer science, or a related field, or equivalent practical experience.

Nice To Haves

• Experience designing mobile-first products for deskless, hourly, or frontline worker populations.
• Experience designing for multiple audiences or stakeholder groups, such as workers, employers, and service partners.
• Experience bringing new products, services, or major capabilities from early concepts toward launch, particularly within a 0-to-1 initiative.
• Experience with marketplace, e-commerce, or service-based products that connect users with third-party offerings.
• Experience in financial wellness, financial technology, health, workforce management, human resources, payroll, or related service areas.
• Familiarity with frontline work needs and constraints, including varied work environments, schedules, and levels of digital access.
• A portfolio featuring mobile experiences, multi-sided products, or work shaped by evolving user and partner needs.

Responsibilities

• Lead end-to-end design across discovery, journey mapping, workflow definition, prototyping, validation, execution, launch, and iteration.
• Design experiences for workers, employers, and service partners.
• Make services such as financial wellness, health, and everyday essentials clear, accessible, and trustworthy.
• Design for frontline, deskless, hourly, and mobile-first workers across varied work environments, schedules, and levels of digital access.
• Partner with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Use research and product analytics to validate concepts and shipped experiences and improve usability, adoption, engagement, and retention.
• Establish interaction patterns and design foundations that scale as the network adds users, services, and partner integrations.
• Design AI-supported experiences that provide transparency, feedback, user control, and clear system limits.
• Improve interaction quality, visual craft, accessibility, and consistency through critique, design reviews, shared patterns, and mentorship.

Benefits

• Employees may be eligible to participate in a performance-based bonus plan.
• Employees may be eligible to receive restricted stock unit awards as part of total compensation.
• UKG states that it offers benefits and rewards; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior