Lead User Experience Designer
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Lead UX Designer, you will shape healthcare and pharmacy experiences for colleagues, clients, and members through modern, lean, and agile UX practices. You will lead design strategy and execution within cross-functional product teams, guide work from discovery through delivery, and champion user-centered design across business, data, and technology partners. This role requires expertise in user-centered design, user research, AI-enabled design practices, and strong business acumen. You will use AI tools to accelerate discovery, ideation, prototyping, content generation, and workflow efficiency while applying sound judgment, design rigor, and responsible use standards. You will align design decisions to business goals and deliver measurable business value. The ideal candidate brings empathy, curiosity, creative problem-solving, strong communication skills, comfort with ambiguity, and the ability to collaborate effectively across functions.
Requirements
- 8+ years of professional experience in UX design
- 5+ years in at least two core design disciplines including: user research, interaction design, or visual design
- 5+ years designing business or enterprise applications while partnering independently with clients or stakeholders
- 5+ years applying user-centered design methods from research through implementation
- 5+ years using design and prototyping tools such as Figma, Miro
- 3+ years working in agile and lean environments
- 3+ years of experience with modern front-end technologies and frameworks (e.g., Material Design, HTML/CSS, grid systems, React, Angular)
- 2+ years of experience using AI tools and methods to support discovery, ideation, prototyping, content creation, and design workflow efficiency
- 2+ years demonstrated business acumen with ability to align design decisions to business goals and deliver measurable business value
Nice To Haves
- Experience advocating for UX design within large business and technology organizations
- Exceptional written, verbal, and visual communication skills
- Experience coaching others in user-centered design best practices
- Experience with user research methodologies and the ability to guide or train others
- Willingness to present on design topics internally
- Knowledge of pharmacy and healthcare industries
- Knowledge of cloud-based technology platforms
Responsibilities
- Translate user needs and business goals into experiences that deliver measurable business value
- Lead end-to-end design across the product lifecycle, including research, interaction design, visual design, prototyping, and usability evaluation
- Partner with product, engineering, business, and data teams to shape solutions and drive delivery
- Apply a lean, iterative, and agile approach grounded in collaboration, experimentation, and continuous learning
- Mentor and guide designers through coaching, leadership, and advocacy for user-centered design practices
- Use AI-enabled design tools and methods to improve speed, quality, and efficiency across the design process
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
