User Experience Designer

Red Hat•Raleigh, NC

13h•Remote

About The Position

This is a telecommuting role to be performed anywhere in the U.S. The User Experience Designer will assist in the planning, collection, and analysis of key data to uncover insights that inform design and product decisions. The role involves collaborating with engineers, product managers, and other design teams to plan and produce key IT enterprise products and processes. The designer will uncover user needs, friction points, and opportunities through data analysis, generate and prioritize insights, and create/share user journeys based on data. They will also plan and produce IT enterprise products and processes, understanding and acting on key data, including limitations, resourcing, capabilities, and performance requirements. A key part of the role is working closely with the UX Research team to plan, execute, and analyze usability tests with Red Hat products and processes, validate understanding, and uncover gaps and opportunities. The designer will utilize relevant Agile methodologies and tooling (e.g., Jira), build relationships, and communicate with cross-functional teams and stakeholders. They will advocate for access to and communicate directly with end users to understand their pain points and needs regarding products and processes, interact with technical issues and reported bugs to improve products and user experiences, and understand and socialize the user’s end-to-end journey to uncover opportunities for improvement. Additionally, the designer will understand and align to key industry standards around reporting, costs, and security needs to provide optimal user experiences.

Requirements

Bachelor's degree (U.S. or foreign equivalent) in Information Science, Media Studies, Interaction Design, or related field and one (1) year of experience designing user experience for applications.
One (1) year of experience with at least 1 high-fidelity prototyping tools, including creating complex interactive prototypes that closely mimic final product functionalities.
One (1) year of experience collaborating with engineers, product managers, and other stakeholders in an agile development environment to ensure design concepts are translated into functional products.
One (1) year of experience with interaction design principles and patterns, including solving complex design challenges with innovative and intuitive solutions.
One (1) year of experience using, contributing to, and improving comprehensive design systems, including working within established design systems to create cohesive user interfaces that ensure consistency across a wide range of products and platforms.
One (1) year of visual design experience with color, typography, and layout, enabling the creation of visually appealing and coherent user interfaces.
Experience with conducting, supporting, and analyzing user research, including usability studies, surveys, and interviews, to inform design decisions and improve user satisfaction.
Experience with accessibility standards, screen reader technology, and designing inclusive user interfaces that are usable by people with a wide range of abilities.
Experience using data analytics to interpret user behavior, make evidence-based design decisions and guide KPI-oriented design improvements to the user experience.
Experience working within Agile development teams, with a strong understanding of Agile principles, practices, and frameworks.
Experience using project management and collaboration tools to track progress, manage tasks, and collaborate effectively with team members across different functions.
Experience identifying gaps in large, enterprise design systems and advocating for the evolution of these systems through the contribution of new components, patterns, and usage guidelines.
Experience documenting design decisions and contributing to the design system repository, facilitating knowledge sharing and adoption among design and development teams.
Experience leading and engaging cross-functional teams in interactive sessions that foster creativity, ideation, and problem-solving.
Experience using digital whiteboards and remote facilitation techniques to map user journeys, create wireframes, prioritize features, and develop project roadmaps collaboratively.
Experience with large scale heuristic assessments of user interfaces, specifically with the Nielson Norman methodology.
Experience building component libraries in industry standard design tooling for design systems.
Experience designing and developing non-linear and highly graphical user interface elements.
Experience contributing to and working in open-source projects.
Experience designing for technical users such as developers, sysadmins, and platform engineers.
Experience designing for infrastructure-as-code projects.
Experience designing for CLI and GUI environments.
Experience designing technical onboarding user experiences.
Design communication experience with both technical and non-technical presentations for large and small audiences.

Responsibilities

Uncover user needs, friction points, and opportunities through the use of data analysis, generating and prioritizing insights, and creating/sharing user journeys based on data with the entire cross-functional team.
Plan and produce key IT enterprise products and processes and understand and take action based on key data, including limitations, resourcing, capabilities, and performance requirements.
Working closely with the UX Research team, assisting in planning, executing, and analysing usability tests with Red Hat products and processes, including setting up tests and either validating our understanding or uncovering key gaps and opportunities.
Utilize relevant Agile methodologies and tooling (e.g. Jira).
Build relationships and communicate with multiple cross-functional teams and stakeholders.
Advocate for access to, and communicate directly with, end users to understand their pain points and needs, regarding our products and processes.
Interact with technical issues and reported bugs to improve products and user experiences.
Understand and socialize the user’s end to end journey to uncover key opportunities to improve the user experience.
Understand and align to key industry standards around reporting, costs, and security needs in order to provide optimal user experiences with our products.