Lead UI/UX Designer

Salesforce•Indianapolis, IN

21h•$123,100 - $202,600

About The Position

Salesforce is seeking a Lead UI/UX Designer to shape digital customer experiences and the future of Digital Success. The role combines strong visual craft, systems thinking, curiosity, and exploration of emerging interaction patterns to create experiences that support customer success. The designer will articulate experience concepts with clear goals and rationales, and collaborate closely with product and technology partners to solve meaningful problems for users and customers. The role covers the design of web, mobile, and in-app experiences, from research and conceptualization through prototyping, testing, handoff, and implementation. The designer will work with cross-functional stakeholders to align work with Salesforce’s design system and experience vision, while advocating for ethical, inclusive, and accessible design.

Requirements

5–7+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams.
A track record of implementing globally impactful, universally designed experiences for diverse languages and abilities.
Strong proficiency in user-centered design methods and best practices.
Expertise across the user experience design process, from customer journey mapping through wireframing, high-fidelity prototyping, and design testing.
Experience implementing design systems and producing style guides.
Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows.
Holistic, system-level thinking and a deep understanding of multi-surface ecosystems and their effects on user experiences.
Commitment to ethical design practices and advocacy for equality in design.
Exceptional communication and active listening skills, with the ability to build close, trusting stakeholder relationships.
Ability to navigate ambiguity, persuade stakeholders, and achieve consensus in fast-paced, high-stakes environments.
Self-driven work ethic and effective collaboration skills.
Exceptional problem-solving abilities and capacity to develop elegant solutions to complex challenges.
Ability to flourish in an agile environment and consistently deliver strong design work under demanding deadlines.
Demonstrated success managing and prioritizing multiple projects and diverse work streams simultaneously.

Nice To Haves

Experience with customer-facing digital experiences.
AI-assisted prototyping and vibe coding; familiarity with Claude, Cursor, or other AI coding assistants for rapidly creating interactive prototypes and accelerating experimentation.
Familiarity with AI-powered products, conversational UX, or emerging human-AI interaction patterns, and interest in how AI is reshaping digital experiences.
Front-end or CSS development experience.
Strong focus on usability and accessibility.

Responsibilities

Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce.
Translate complex product capabilities, business logic, human-and-AI workflows, and customer needs into UI designs, wireframes, and interactive Figma prototypes.
Prototype and test concepts to resolve ambiguity, validate flows, and refine experiences using real-world usage.
Contribute to customer journey mapping and other experience design artifacts and tools.
Present design concepts and rationales to cross-functional partners and stakeholders.
Oversee the design of multiple web, mobile, and in-app features, interfaces, and experiences.
Provide design handoff documentation and specifications to support technical execution.
Partner with engineering to ensure high-quality implementation and a polished user experience.
Plan, execute, and report on user research, and incorporate findings into design decisions.
Solicit feedback from peers and stakeholders to improve designs.
Advocate for ethical, inclusive, and accessible designs, including in features and bug fixes.
Stay current on UI standards for common platforms and industry trends.
Address design challenges from conceptualization through execution, including storyboards, workflows, wireframes, and high-fidelity mockups informed by business goals and user research.
Partner with Product Managers and UX/UI Leads to align designs with the overall design system and user experience vision.