Lead Trolley Driver

Theodore Roosevelt Medora Foundation•Medora, ND

9d•Onsite

About The Position

The Theodore Roosevelt Medora Foundation (TRMF), a tourism operation and 501(c)(3) nonprofit organization, is seeking a Lead Trolley Driver for the summer season. The position operates from June through mid-September and is based in Medora, North Dakota. The Lead Trolley Driver safely transports passengers along designated routes, provides outstanding customer service, and leads the driver team in delivering a safe and enjoyable experience for families. The role includes coordinating driver schedules and serving as the primary contact for drivers and management on trolley-related questions. The Lead Trolley Driver trains drivers on routes and service expectations, coordinates preventative and scheduled maintenance with the Maintenance Department, inspects the vehicle before and after trips, and maintains a clean vehicle interior. Most of the day is spent driving and operating the trolley, with exposure to varying temperatures, noise, and exhaust fumes.

Requirements

Valid Commercial Driver’s License (CDL) Class B or C with Passenger Endorsement.
At least 2 years of experience scheduling shifts for multiple workers and managing a small team.
Must be at least 25 years old.
Maintain a clean driving record.
Strong focus on vehicle control, passenger safety, and adherence to road rules.
Excellent customer service and communication skills.
Ability to handle diverse situations, varying passenger behavior, and unpredictable traffic conditions.
Ability to work outdoors and on a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in passenger transportation is preferred but not required.

Responsibilities

Operate a trolley along assigned routes in accordance with TRMF schedules and safety regulations.
Interact courteously and professionally with passengers, answer questions, and assist as needed.
Ensure passenger safety, including assisting passengers with boarding and exiting.
Coordinate trolley driver schedules to meet scheduled service times and dates.
Serve as the main point of contact for drivers and management regarding trolley-related questions.
Set service standards and train drivers on routes and customer service expectations.
Coordinate preventative and scheduled maintenance with the Maintenance Department.
Conduct pre-trip and post-trip vehicle inspections and promptly report issues.
Maintain clean and orderly vehicle interiors.
Follow traffic laws and TRMF policies.
Oversee seasonal trolley drivers and ensure they are trained in routes and customer service expectations.
Coordinate weekly driver schedules and communicate changes to the weekly service schedule to management.