Lead Transportation Assistant

Veterans Health Administration • White River Junction, VT

4d • Onsite

About The Position

This Lead Transportation Assistant position is located in the Travel Section of the Business Office at the White River Junction VA Healthcare System in White River Junction, Vermont. The position is full time, at 40 hours per week. The incumbent works with the Supervisor on workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Travel Service(VTS) Support Services Program. Duties may include, but are not limited to: Assists with planning and directing programs that provide Veteran Travel Service(VTS) support services. Provides advisory services to internal and external customers. Coordinates day to day program flow, processes and functions of the Beneficiary Travel Self Service System (BTSSS), electronic Claims Adjudication Management System (eCAMS), and VetRide scheduling software. Provides technical and management guidance necessary to achieve optimum use of service resources. Collect, compiles, and tracks data and statistical information to support Veterans Transportation Service (VTS). Receives and verifies accuracy and completeness of workload. Maintains automated system of program-specific data to track progress, milestones, performance measures, clinic trends as it pertains to health and travel benefits. Uses Veterans Health Information System & Technological Architecture (VistA, Computerized Patient Record Systems (CPRS), eCAMS, Beneficiary Travel Self Service System (BTSSS), or SharePoint Consult/Request Tracking System to process internal consultations. Plans and provides support services for program areas. The employee is knowledgeable of overall facility and network goals, missions, and priorities to ensure that patient transportation supports other programs. Incumbent must have an extensive knowledge of VA laws, directives, policies and procedures, incumbent must have a strong attention to detail as related to VA healthcare and Beneficiary Travel.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including the application, questionnaire, and an online assessment measuring critical general competencies.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, must have served 52 weeks at the GS-06.
• One year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.
• Knowledge and application of an extensive body of transportation regulations, methods and practices to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems.
• Ability to interpret contracts for transportation services.
• Ability to organize and maintain documentation and records supporting the VTS and associated programs.
• Office automation abilities, to include knowledge of email system, MS Office, spreadsheets, and other equipment.
• Ability to retrieve data and electronic records for reports and measurements.
• Prepares correspondence to Veterans concerning eligibility and counsels Veterans who do not meet criteria for transportation reimbursement.
• Must be able to ascertain number of family dependents, income levels, and other information to substantiate a Veteran's ability to pay.

Nice To Haves

• Extensive knowledge of VA laws, directives, policies and procedures.
• Strong attention to detail as related to VA healthcare and Beneficiary Travel.

Responsibilities

• Assists with planning and directing programs that provide Veteran Travel Service(VTS) support services.
• Provides advisory services to internal and external customers.
• Coordinates day to day program flow, processes and functions of the Beneficiary Travel Self Service System (BTSSS), electronic Claims Adjudication Management System (eCAMS), and VetRide scheduling software.
• Provides technical and management guidance necessary to achieve optimum use of service resources.
• Collect, compiles, and tracks data and statistical information to support Veterans Transportation Service (VTS).
• Receives and verifies accuracy and completeness of workload.
• Maintains automated system of program-specific data to track progress, milestones, performance measures, clinic trends as it pertains to health and travel benefits.
• Uses Veterans Health Information System & Technological Architecture (VistA, Computerized Patient Record Systems (CPRS), eCAMS, Beneficiary Travel Self Service System (BTSSS), or SharePoint Consult/Request Tracking System to process internal consultations.
• Plans and provides support services for program areas.
• Ensures that patient transportation supports other programs, being knowledgeable of overall facility and network goals, missions, and priorities.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• Access to a range of benefits designed to make a federal career very rewarding.
• Eligibility for benefits depends on the type of position held and whether the position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed