Lead Transportation Assistant (Beneficiary Travel)

Veterans Health Administration • Indianapolis, IN

4d • Hybrid

About The Position

This position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Business Office. The incumbent collaborates with the Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program and Beneficiary Travel Office.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS07 position you must have served 52 weeks at the GS06.
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• One year of specialized experience equivalent to at least the next lower grade GS06 in the normal line of progression for the occupation in the organization.
• Specialized experience include: Entering travel authorizations; completing patient consults; entering data into a computer; experience with Microsoft Office Applications (particularly Word and Excel); determining enrollment and eligibility; operating standard office equipment (for example, telephone, typewriter, fax, photocopier, calculator); Determining appropriate services for clients or customers; making or receiving telephone calls; processing incoming forms, records, or other documents; and recommending solutions to complex problems.
• To receive credit for this experience, it must be clearly listed in your resume.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Distribute and balance workload among employees in accordance with established workflow and rotation schedule.
• Ensure timely accomplishment of the assigned workload and assure that each employee has enough work to keep busy.
• Keep in touch with the status and progress of work and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs, which cannot be disposed of promptly.
• Give on-the-job training to new employees in accordance with established procedures and practices.
• Instruct employees on changes in work procedures. Provide written instructions/documentation of changes.
• Maintain current informational knowledge base and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that arise.
• Check on work in progress, review completed work of newly trained employees to ensure correct procedures have been accomplished.
• Refer to supervisor questions or matters not covered by standards.
• Report to supervisor problems that make it difficult for employees to meet performance standards and competencies.
• Resolves simple informal workload issues of employees and refers others to the supervisor.
• Provide suggestions/feedback to supervisor concerning reassignment, training needs, recognition of outstanding performance and other personnel needs.
• Assesses the strengths and weaknesses of every subordinate employee in order to provide an effective and patient-oriented working mechanism throughout the section.
• Is aware of possible safety issues that could contribute to injuries or impede the continuation of processes or procedures necessary to ensure the departments functions are not interrupted. Appropriate action will be initiated and the Supervisor will be informed.
• Assists the Supervisor as an administrative advisor to clinical and administrative staff.
• Competent interpretations of VA Regulations, Directives and the CFR are a major responsibility in assisting the clinical and Beneficiary Travel and Veterans Transportation Section staff in addition to creative problem solving.
• Ensuring accurate collection of statistics from the unit for workload reports.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed