Transportation Assistant

Veterans Health Administration • Little Rock, AR

3d • Onsite

About The Position

This position serves as a Transportation Assistant in the Travel Center and Veteran Transportation Service of the Central Business Office (CBO) at Central Arkansas Veterans Healthcare System (CAVHS). The position serves as a primary point of contact for Veterans, staff, and transportation vendors, other stakeholders to ensure travel services and payments are processed accurately and timely in accordance with applicable VA regulations, policies, and procedures.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• Requires an online assessment measuring critical general competencies.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment effective May 7, 2025.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period.
• One year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; maintaining records, utilizing databases, reconciling records and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals.
• OR, 4 years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite.
• OR, Combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience as described above, which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCRIPT REQUIRED).

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation.
• Serves as point of contact for clinical staff regarding eligibility for transportation services.
• Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services.
• Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits.
• Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal.
• Addresses a variety of benefits and/or obligations regarding transportation services.
• Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information.
• Exhibits tact and diplomacy during interactions with patients, staff, and co-workers.
• Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors.
• Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families.
• Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.).
• Uses complex patient databases to track eligibility, enrollment status, and demographic information.
• Performs regular reconciliations and adjusting account balances related to special mode transportation services.
• Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.
• Manages and correctly determines which fund control points to utilize when processing authorizations and payments.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED