Lead Teller - Academy Park

PNC Bank•Lakewood, CO

2d•Onsite

About The Position

As a Lead Teller in PNC's retail organization, based in Lakewood, Colorado, you coach, mentor, and lead tellers by example to deliver a strong customer experience, support customers’ financial well-being, and build loyalty. You process customer interactions, explain options for completing financial transactions, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools, and resources to meet customer needs. The role supports the Branch Manager with performance management and new-hire selection, promotes adherence to policies and procedures, and helps ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge needed to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Spanish speaking.
A degree is not typically required for roles at this level.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience focused on financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in having meaningful customer conversations and conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on managing financial transactions through technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.