Lead Teller - Academy Park
About The Position
As a Lead Teller within PNC's retail organization, the role is based in Lakewood, Colorado. The Lead Teller coaches, mentors, and leads tellers by example to deliver a distinctive customer experience focused on customer financial wellbeing and loyalty. The role processes customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports the Branch Manager with performance management and new-hire selection, while ensuring daily teller and branch operations are accurate, efficient, and compliant with policies and procedures. PNC describes this as an in-office position. Employees are expected to focus on customer needs and satisfaction and to manage risks in accordance with PNC's Enterprise Risk Management Framework. The position is incentive eligible, with payment based on company, business, and/or individual performance.
Requirements
- Typically requires at least 1 year of related experience.
- Related experience or product knowledge sufficient to accomplish the primary duties.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Nice To Haves
- Spanish speaking is preferred.
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Responsibilities
- Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
- Process customer interactions and educate customers about alternatives for financial transactions.
- Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
- Lead tellers in having meaningful customer conversations and identifying opportunities.
- Lead lobby engagement activities, connect with customers, and position PNC products to meet their needs.
- Educate customers on using technology, tools, and resources to manage financial transactions.
- Model clear communication, accurate transaction handling, and effective problem resolution.
- Assist the Branch Manager with performance management and new-hire selection processes.
- Ensure tellers adhere to policies and procedures and exercise sound judgment within established limits.
- Ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
- 15 to 25 vacation days each year, depending on career level and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
