Teller Lead Rio Grande City

PNC•Rio Grande City, TX

1d•Onsite

About The Position

The Lead Teller works in PNC's Retail Branch Banking Network at the Rio Grande City branch in Rio Grande City, Texas. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, support customer financial wellbeing and loyalty, and identify appropriate opportunities to refer customers to PNC products and branch staff. The Lead Teller processes customer interactions, educates customers about financial transaction alternatives and technology, engages with customers in the lobby, supervises transactions, and assists with outbound calling initiatives. The role also supports efficient and accurate teller and branch operations, adherence to policies and procedures, and sound judgment within established limits. The Lead Teller assists the Branch Manager with performance management and new-hire selection processes. PNC describes this as an in-office position. Spanish speaking is preferred.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Spanish speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement that position PNC products to meet customer needs.
Educate customers on managing financial transactions through technology, tools, and resources.
Guide tellers in communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assist with outbound calling initiatives.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.