Lead Teller (Fitchburg Branch)

Park Bank•Fitchburg, WI

About The Position

Park Bank is seeking a Lead Teller for its Fitchburg Branch. The role combines all aspects of the Teller position with oversight of branch operational accuracy, including audit requirements, cash handling, procedures, variances, and scanning routines. The Lead Teller supports the client experience by addressing escalated issues, providing overrides, and resolving problems. The role also provides leadership, training, and guidance to tellers and helps ensure operational excellence. The position involves working with clients and retail associates, processing transactions accurately and promptly, following cash-handling and regulatory procedures, managing operational audits, and supporting the onboarding of new tellers. Candidates should be dependable and comfortable helping clients identify their needs and connecting them with appropriate staff. Park Bank is a drug-free workplace. Candidates selected for employment must pass a drug test after a conditional offer; employment is contingent on passing. Credit, criminal, and driving history may be reviewed in making final employment decisions, consistent with applicable laws. Park Bank is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the application and hiring process.

Requirements

High school diploma or equivalent; equivalent years of experience are also accepted.
Minimum 3–5 years of related work experience, or an equivalent combination of education and experience.
Strong attendance and dependability.

Nice To Haves

Associate’s degree or post-secondary classes/degree; equivalent experience is also accepted.

Responsibilities

Interact with clients and other retail associates in a friendly and upbeat manner.
Demonstrate leadership and professionalism.
Process client transactions in a timely and accurate manner.
Follow cash-handling procedures.
Manage operational audits.
Oversee tellers and provide feedback on client experience.
Adhere to regulatory requirements and training.
Support onboarding of new tellers.
Maintain strong attendance and dependability.
Support client needs by asking open-ended questions and transitioning clients to appropriate staff.
Oversee and maintain accuracy for branch operations, including audit requirements, cash handling, procedures, variances, and scanning routines.
Assist with escalated client issues, overrides, and problem resolution.
Provide training and guidance to tellers and help ensure operational excellence.