Lead Teller (Fitchburg Branch)
About The Position
Park Bank is seeking a Lead Teller for its Fitchburg Branch. The role is responsible for all aspects of the Teller position, while also overseeing and maintaining accuracy across branch operations, including audit requirements, cash handling, procedures, variances, and scanning routines. Lead Tellers support the client experience by helping resolve escalated client issues, providing overrides, and addressing problems. They serve as leaders in the branch by training and guiding tellers and ensuring operational excellence. The position emphasizes friendly, professional client service, personal connections, and helping clients meet their financial goals.
Requirements
- High school diploma or equivalent; equivalent years of experience are also accepted.
- Minimum of 3–5 years of related work experience, or an equivalent combination of education and experience.
Nice To Haves
- Associate’s degree or post-secondary classes/degree; equivalent experience is also accepted.
Responsibilities
- Interact with clients and other retail associates in a friendly and upbeat manner.
- Demonstrate leadership and professionalism.
- Process client transactions in a timely and accurate manner.
- Follow cash-handling procedures.
- Manage operational audits.
- Oversee tellers and provide feedback on the client experience.
- Adhere to regulatory requirements and training.
- Support onboarding of new tellers.
- Maintain strong attendance and dependability.
- Support client needs by asking open-ended questions and effectively transitioning clients to appropriate staff.
- Help with escalated client issues, provide overrides, and support problem resolution.
- Oversee branch operations, including procedures, variances, and scanning routines, to maintain accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
