Lead Telecommunications Technician

Triage Partners, LLC•Columbus, OH

11d•Onsite

About The Position

The Lead Telecommunications Technician serves as the primary field resource supporting Installation & Repair (I&R) technicians while ensuring exceptional service, quality workmanship, and operational efficiency. This role acts as a liaison between field technicians, customers, and provider representatives, providing technical guidance, resolving escalations, conducting quality assurance inspections, and overseeing warehouse operations. The ideal candidate is a hands-on leader with strong telecommunications expertise, excellent communication skills, and a commitment to safety, quality, and customer satisfaction.

Requirements

High school diploma or GED required.
Minimum of 3 years of telecommunications Installation & Repair (I&R) experience preferred.
Previous experience in a lead, supervisory, or mentoring role preferred.
Strong understanding of fiber optic, broadband, and telecommunications installation and repair practices.
Experience working directly with customers and service providers.
Knowledge of inventory management and warehouse operations.
Valid driver's license with a clean driving record.
Ability to pass required background check and drug screening.
Ability to work flexible schedules, including occasional evenings, weekends, and on-call support as needed.
Strong leadership and team development skills.
Excellent verbal and written communication abilities.
Proven customer service and conflict resolution skills.
Ability to effectively communicate with technicians, customers, and provider representatives.
Strong troubleshooting and problem-solving capabilities.
Detail-oriented with a focus on quality and compliance.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with mobile applications, inventory systems, and Microsoft Office products.
Strong organizational and time-management skills.
Ability to lift and move materials and equipment up to 50 pounds.
Ability to work independently while fostering collaboration across teams.
Commitment to safety, quality, and operational excellence.

Responsibilities

Provide day-to-day leadership, support, and mentorship to I&R technicians in the field.
Serve as the primary point of contact between field technicians, customers, and provider representatives.
Assist technicians with troubleshooting complex installation, repair, and service-related issues.
Conduct field quality assurance (QA) inspections to ensure compliance with company and provider standards.
Monitor technician performance and provide coaching to improve quality, productivity, and customer experience.
Respond to customer concerns and service escalations in a professional and timely manner.
Coordinate with provider representatives regarding service issues, project updates, and quality expectations.
Ensure all installations, repairs, and maintenance activities are completed safely and according to specifications.
Manage warehouse operations, including inventory control, material distribution, equipment tracking, and stock replenishment.
Maintain accurate inventory records and ensure technicians have the necessary tools and materials to perform their work.
Perform periodic audits of warehouse inventory, vehicles, and field equipment.
Assist with onboarding and training new technicians on company procedures, provider requirements, and best practices.
Support scheduling and workforce coordination to ensure service commitments are met.
Complete required reports, documentation, and quality tracking metrics accurately and on time.
Promote a culture of safety, accountability, and continuous improvement.

Benefits

Comprehensive benefits package, including but not limited to medical, dental, vision, and life
401K with Company Match
Medical and Dependent Care Flexible Spending Accounts (FSA)
Paid Sick Time
Holiday Pay
Unlimited PTO
Referral Program
Career advancement opportunities
Continuous training and personal development opportunities
A quality Employee Recognition Program