Lead, Technology Operations

Loblaw Companies Limited • Brampton, ON

9d • Onsite

About The Position

Join a high-impact team that plays a critical role in powering the day-to-day technology operations of pharmacies across Canada. As a Lead in our Technology Operations team, you’ll work at the intersection of innovation and stability - supporting client-server retail pharmacy systems, leading strategic deployments, and driving enhancements across our microservices-based architecture hosted on Google Cloud. This is a hands-on technical leadership role ideal for someone who thrives in fast-paced environments and is passionate about operational excellence and continuous improvement.

Requirements

• Strong technical background in supporting and operating client-server applications within retail or healthcare domains - preferably pharmacy systems.
• Hands-on experience with software deployments, release management, and production support in complex distributed systems.
• Solid knowledge of cloud platforms (GCP preferred), containerization, and microservices architecture.
• Working knowledge of ITIL principles - Incident, Problem, and Change Management
• Excellent communication and leadership skills, with the ability to coach teams, influence stakeholders, and drive cross-functional collaboration in a dynamic environment.

Responsibilities

• Lead the technical operations and support of our pharmacy platforms, ensuring high availability, performance, and reliability of critical applications.
• Oversee end-to-end deployment activities, including release validation, rollback strategies, and coordination with development and infrastructure teams.
• Leverage your deep understanding of pharmacy workflows, retail systems, and client-server applications to troubleshoot complex incidents and drive root cause resolution.
• Partner with engineering, QA, and cloud infrastructure teams to enhance our microservices-based solutions and optimize Google Cloud Platform (GCP) configurations.
• Mentor and guide a high-performing team of engineers and support specialists, fostering a culture of ownership, technical excellence, and continuous learning.

Benefits

• Work Perks Program
• On-site Gym, Basketball & Volleyball courts, Ice Rink, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed