Technology Operations Lead - Vice President

Deutsche Bank • New York, NY

1d • Hybrid

About The Position

As a Change Management leader on the eDiscovery Services team, this role strengthens the Bank’s eDiscovery operations by continuously improving workflows and updating procedures as business needs and applications evolve. The position promotes long-term readiness by designing training, creating clear documentation, and delivering change communications that help stakeholders adopt new processes confidently. You will assist and provide guidance into the eDiscovery Disposal program and custodial legal hold process to ensure timely implementation, defensible execution, and cross-functional support for litigation, regulatory, and investigative requirements. As the primary contact for audits and regulatory inquiries, you will drive defensible closure of findings and reinforce operational excellence by maintaining and enhancing the internal controls program—evaluating effectiveness, identifying gaps, and implementing improvements.

Requirements

• Extensive eDiscovery experience
• ACEDs certified
• Extensive Microsoft skills
• Proven experience working with eDiscovery processing and review applications
• Proven experience in Boolean search techniques, including advanced keyword, wildcard, proximity, and stem searching methodologies
• Bachelor’s degree or equivalent work experience in eDiscovery, change management, audit, and/or risk management

Nice To Haves

• Demonstrated strong critical and analytical thinking, with the ability to identify process gaps, issues, and enhancements independently and proactively
• Excellent written and verbal communication skills and the ability to effectively manage and navigate diverse global teams, positively influence stakeholders, and facilitate robust dialogue
• Self-motivated and able to work independently, exercising objective judgment and making independent decisions
• A strong understanding of risk with the ability to ask questions, raise issues, and escalate concerns quickly and confidently
• Growth mindset, desire for continuous upskilling, and result orientation with the ability to deliver under tight timelines with a high attention to detail
• JD is preferred

Responsibilities

• Drive continuous improvement by enhancing eDiscovery workflows and refining procedures to keep pace with business needs and application upgrades
• Enable enterprise readiness by delivering training, documentation, and change communications, and by helping the eDiscovery Disposal program and custodial legal hold process to ensure timely, defensible execution with cross-functional support
• Serve as the primary contact for audit inquiries, ensuring the team is prepared for audit reviews and that stakeholders remain aligned throughout the process
• Oversee audit findings and remedial actions end-to-end by defining defensible closure steps, documenting progress, providing status updates, validating completion, and ensuring all closures are auditable
• Maintain and enhance the internal controls program by assessing effectiveness, identifying gaps, and implementing improvements
• Ensure compliance with internal control standards through review of reports, operational practices, and process documentation
• Partner with Legal to align eDiscovery workflow changes, legal hold/disposal execution, and defensibility standards to litigation, regulatory, and investigative requirements
• Influence Technology teams and eDiscovery process owners to translate application upgrades and process changes into clear procedures, training, and communications that drive adoption and measurable process improvement
• Partner with Group Audit and internal control team stakeholders to maintain audit readiness, drive findings through timely and auditable closure, and strengthen the controls environment across eDiscovery Services

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs
• Access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees