Technology Service Lead - Vice President
About The Position
As a Technology Service Lead supporting our Corporate Bank Cash Management platforms, you will play a critical role in ensuring the stability, resiliency, and strategic modernization of our production environment. You will lead engineering‑driven production support, drive automation to reduce manual intervention, and partner closely with global teams to enhance system performance and service quality. This role provides oversight across key Corporate Bank functions—including Pre‑ and Post‑Trade Settlement, Corporate Actions, Custody, and Fund Services—and helps shape a world‑class production support organization.
Requirements
- Bachelors degree or equivalent experience
- Experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Strong SRE mindset with hands‑on experience implementing SRE, DevOps, or agile models
- Solid understanding of end‑to‑end Level 2 support and production/operations management
Nice To Haves
- Global Transaction Banking / Corporate and Investment Banking Experience a plus
- Strong knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries
- Working experience on UNIX/Linux, Solaris, Java J2EE, PERL, Python, PowerShell scripts, Bash, Ansible
- Working knowledge of GitHub, GitLab, Jenkins, Maven
- Understanding of secure connectivity and related protocols as well as ITIL framework
- Scheduling Tools (Control-M/AutoSys)
Responsibilities
- Maintain strong technical acumen across systems architecture and engineering to deliver platforms meeting business and application requirements
- Ensure Adherence to departmental policies and deliver high‑quality service across the Corporate Bank application infrastructure landscape
- Readily manage multiple priorities in support of strategic bank initiatives
- Drive process improvements through automation and standardized tooling
- Support operational processes including Daily Operations, Change Management, and Problem Management
- Partner across SRE and engineering communities to contribute to shared solutions and best practices
- Champion a Continuous Service Improvement mindset to drive efficiencies, reduce risk, and enhance system availability
- Conduct deep technical analysis of production platforms to identify and remediate performance and resiliency issues
- Serve as an engineering role model, elevating the technical capabilities of Production Support teams globally
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
