Lead Technician

Norlee Group (NLG)•Jacksonville, FL

5d•Onsite

About The Position

The Lead Service Technician inspects, maintains, troubleshoots, and repairs electrical systems, equipment, and building automation/HVAC controls systems at commercial facilities. The position responds to routine, emergency, and on-call service requests; performs maintenance, calibration, upgrades, and corrective repairs; and identifies and reports potential system design or performance issues to support safe, reliable, and efficient operation. The role involves field work at commercial job sites and requires flexibility to work some night shifts as needed. The technician documents service activities, materials, training, expenses, parts, and labor in electronic work order systems, and communicates with the department manager about field activities and service issues. The role also involves communicating directly with customers, explaining diagnoses and repair options, and educating them on equipment operation, HVAC controls, electrical maintenance, and safety practices.

Requirements

Minimum of three years of combined experience in commercial HVAC controls, building automation systems (BAS), electrical, and repair work, or equivalent relevant experience.
Demonstrated experience troubleshooting commercial HVAC control systems and BAS platforms, diagnosing issues, and implementing repairs or reprogramming solutions.
A valid, clean driver's license for travel to commercial job sites.
Strong written and verbal communication skills.
Ability to read and interpret technical documents, including controls sequences of operation, operating instructions, safety rules, and procedure manuals.
Basic mathematical skills, including operations with whole numbers, fractions, and decimals.
Familiarity with BAS software/interfaces, basic mobile apps, time-entry systems, and electronic work order platforms.
Experience using hand and power tools, soldering equipment, fault-testing instruments, and controls diagnostic/programming software.
Solid understanding of the National Electrical Code (NEC) and applicable building/mechanical codes.
Ability to stand, walk, climb, bend, stoop, kneel, crouch, or crawl throughout the workday and handle tools, materials, and equipment.
Ability to regularly lift and carry up to 50 pounds, and occasionally more with assistance.
Flexibility to work some night shifts as needed.

Nice To Haves

Completion of an accredited electrical or HVAC controls apprenticeship/training program.
Experience with sensors, actuators, dampers, VFDs, thermostats, and controller wiring/configuration.
Prior experience communicating directly with customers about technical issues, controls functionality, repair options, and job outcomes.
Familiarity with electronic work order systems for documenting job details, parts, and labor.

Responsibilities

Troubleshoot, diagnose, and repair electrical systems, equipment, and commercial HVAC controls/BAS in the field.
Respond to service calls, including emergency and on-call requests.
Perform routine maintenance, controls calibration, equipment upgrades, and corrective repairs on HVAC control systems.
Read and interpret electrical schematics, HVAC controls diagrams, blueprints, specifications, and technical documents.
Program, configure, and troubleshoot BAS software and controllers as needed.
Document service activities, materials, training, and expenses using electronic work order systems.
Complete and close electronic work orders accurately and promptly, recording job details, parts used, and labor hours.
Maintain clear communication with the department manager regarding field activities, controls performance, and service issues.
Communicate with customers about diagnoses, repair options, controls functionality, and completed work.
Educate customers on equipment operation, HVAC controls systems, electrical maintenance, and safety practices.
Identify and report potential electrical or HVAC controls system design or performance issues.
Manage multiple tasks, materials, and job-site needs.
Perform other duties as assigned.