Lead Technical Trainer

Viega GmbH & Co. KG•Toronto, ON

19d•Onsite

About The Position

The Lead Technical Trainer is responsible for managing day-to-day operations, customer education, and other engagements at a Viega Experience Center (VEC) In Toronto. This position encompasses oversight of training programs, facility management, tours, and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers – including owners, engineers, contractors, distributors, installers, and trade students – to deliver tailored education and foster an engaging adult learning environment.

Requirements

Proficient in the use of common office equipment and software – including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
Ability to explain complex concepts to diverse adult learners in an engaging, entertaining, and manner.
Strong interpersonal skills with ability to effectively partner with key stakeholders and tactfully exercise influence across the organization 
Communicates effectively, both verbally and in writing
Effectively manages multiple tasks and priorities
Exceptional written, verbal, and listening communication skills, ability to effectively engage with stakeholders in all levels of the organization.
Outstanding presentation, public speaking, instruction, and training skills, with an emphasis on delivering impactful and professional sessions.
Analytical and problem-solving abilities, develops effective solutions to challenges.
Excellent troubleshooting and skills, ensuring quick and resolution of issues.
Ability to deliver exceptional service while a positive company image and positive attitude in all interactions.
Effectively leads and motivates employees
High school diploma or equivalent required
5-7 years related industry experience - preferably as a plumber, pipefitter, HVAC technician or working directly for Viega - required
Previous work experience in training, showroom, sales, or related experience required

Nice To Haves

Bilingual (French Canadian or Spanish, depending on location) preferred
Bachelor’s Degree or Trade School Completion preferred.
Equivalent combinations of education and experience may be considered in lieu of these requirements.

Responsibilities

Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience.
Facilitate training sessions utilizing activities, learning displays, online job and PowerPoint presentations.
Manage customer relationships during and after training courses to ensure customer satisfaction.
Able to explain and expert knowledge in all Viega systems and applications, articulate company services, and offer Viega solutions to customer problems.
Able to talk about a variety of aspects of the industry such as business skills, supply chain, sales, design, construction processes, etc.
Able to speak in general terms and detailed technical terms, all within the same presentation.
Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience.
Proactively stays at the forefront of the industry; references relevant studies, articles, and white papers to bolster Viega competitive positioning.
Available as a backup to support in-person customer education at other Viega Seminar Centers, Viega Experience Centers, Trade Shows, or travel events.
Supports the local sales team with held at the location they are assigned, or out in the field.
Manages inventory of training materials, tools, and at the location they are assigned, ensuring availability and functionality.
Maintains Viega workshops, and displays for operation during training sessions.
Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization.
Design and piping displays as required for training sessions or promotional purposes.
Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
Collaborates with external vendors to ensure deliverables meet Viega’s quality standards and specifications.
Assists classroom preparation and .