Client Onboarding - Chief of Staff

JPMorgan Chase & Co. • Jersey City, NJ

9d • $147,250 - $200,000

About The Position

As a Lead Technical Program Manager (Chief of Staff) in the LOB Aligned Onboarding platform, you will drive delivery of complex technology projects and programs that support business goals across the firm. The role applies technical knowledge to develop solutions while managing resources, budgets, and high-performing teams. It also requires navigating ambiguity and change, aligning technology initiatives with business objectives, and influencing decisions through effective communication and stakeholder management. As a subject matter expert, you will contribute to operational plans and risk-management strategies and support high-quality, professional service delivery.

Requirements

• At least 5 years of experience, or equivalent expertise, in technical program management leading complex technology projects and programs in a large organization.
• Advanced stakeholder-management expertise, including establishing productive working relationships and influencing decisions across cross-functional teams and clients.
• Experience driving engagement team management and business process improvement initiatives.
• Advanced technical fluency, including knowledge of vendor products and vendor relationship management to enable on-demand access to shared pools of applications and services.
• A proven ability to negotiate and manage resources, timelines, budgets, financial resources, and high-performing teams in a fast-paced, agile environment.
• Proficiency in analytical reasoning and problem-solving, including breaking business, technical, or operational objectives into manageable tasks and activities.
• Understanding of and ability to leverage AI technologies for day-to-day activities.

Nice To Haves

• Project Management Professional (PMP) and/or Certified ScrumMaster (CSM) certification.
• Comfort using AI tools to automate tasks.

Responsibilities

• Lead software engineering projects, overseeing timelines, objectives, planning, execution, and delivery.
• Develop and execute project plans that incorporate technical requirements, resource allocation, and timelines to deliver technology solutions on time.
• Apply software development methodologies to improve project outcomes, planning discipline, and execution rigor.
• Identify and mitigate risks, address potential roadblocks, and implement contingency plans to maintain project and program momentum.
• Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables and align them with business goals.
• Assess program performance, identify improvement opportunities, and implement data-driven optimizations to improve efficiency and effectiveness.
• Promote agile methodologies and technical solutions, fostering continuous learning and innovation.
• Contribute to operational plans and risk-management strategies.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed