Lead Tech, Show Operator - Pyro/Fireworks

Universal Orlando•Orlando, FL

About The Position

The Lead Tech, Show Operator supports management in coordinating the daily operation of an assigned venue and maintaining venue technical show quality. The role assists with the operation and execution of entertainment shows, leads crew members, and applies expert-level knowledge of hazards associated with pyrotechnics, fireworks, and other high-risk special-effects equipment or systems. High-risk show elements and practices are those in which life safety must be considered. The position communicates with leadership and immediately stops unsafe activity, while ensuring compliance with Universal Orlando, NFPA, and Authorities Having Jurisdiction policies, procedures, regulations, and documentation requirements. The position oversees daily technical entertainment operations, including work planning and delegation; coordinates with other departments and communicates resource needs; trains and develops technicians; completes technical, safety, inventory, and training documentation; maintains tools and equipment; supports inspections and maintenance; and helps troubleshoot technical issues. It also requires consistent attendance, adherence to Entertainment Department safety policies, and participation in Environmental, Health & Safety responsibilities.

Requirements

At least 3 years of experience providing work direction, leading knowledgeable individuals, and promoting team dynamics.
At least 5 years of experience using advanced control systems and handling pyrotechnic elements, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Ability to make decisions under stress.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed information, such as daily FYI reports, observations, and assessments.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Basic computer skills and basic experience with Microsoft Office Suite.
Consistent attendance.
Ability to perform essential functions, with reasonable accommodation where applicable.

Nice To Haves

Technical school education, an associate’s degree, or a bachelor’s degree.
Experience with emergency repairs, parts assembly, and networking.

Responsibilities

Oversee daily operations of technical entertainment systems, including planning, delegating, and coordinating work tasks.
Assign work among qualified crew members, lead crews during work startup and stoppage, and communicate performance expectations.
Ensure compliance with safety guidelines, standard operating procedures, company policies, and applicable NFPA, BATFE, and AHJ requirements.
Coordinate with other departments, communicate resource needs, and provide two-way communication between technicians, supervisors, and management.
Monitor employee productivity, enforce UO policies, and report non-compliance to appropriate leadership.
Maintain and share job knowledge, assist with employee development, and provide technical training, best-practice guidance, and feedback to technicians.
Provide technical show notes and lead observations to venue management to help maintain show-quality standards.
Complete documentation for accountability and regulatory compliance regarding pyrotechnic and firework devices, including daily checklists, SOPs, and inventory records.
Complete required training documentation, including assessments and check-off lists.
Maintain inventory of tools, equipment, materials, and other UO property, ensuring proper care, maintenance, and storage.
Help ensure a safe working environment, assist with regular inspections, and notify management of material needs or safety concerns.
Partner with the responsible maintenance team to troubleshoot issues and escalate them to management as appropriate.
Ensure daily, weekly, and monthly maintenance checks are completed.
Participate in Environmental, Health & Safety responsibilities by following established policies, procedures, training, and team-member involvement activities.
Adhere strictly to Entertainment Department policies and procedures governing safe operation of technical equipment.
Perform other duties as assigned.