Lead Tech, Show Operator - Pyro/Fireworks

Universal Orlando•Orlando, FL

About The Position

The Lead Tech, Show Operator supports management in coordinating the daily operation of an assigned venue and maintaining technical show quality. The role assists with operating and executing entertainment shows, leads crew members, and applies expert-level knowledge of hazards associated with pyrotechnics, fireworks, and other high-risk special-effects equipment or systems. High-risk show elements or practices are those where life safety must be considered. The position communicates with leadership and immediately stops unsafe activity. The Lead Tech ensures proper completion and enforcement of Universal Orlando, NFPA, and Authorities Having Jurisdiction policies, procedures, regulations, and documentation. Responsibilities include leading and coordinating technical work, supporting crew development and training, maintaining show-quality standards, overseeing safety and maintenance checks, and ensuring accountability for pyrotechnic and firework devices, equipment, tools, and other company property. The role also participates in Environmental, Health & Safety responsibilities and performs other duties as assigned.

Requirements

At least 3 years of experience providing work direction, leading knowledgeable individuals, and promoting team dynamics.
At least 5 years of experience using advanced control systems and handling pyrotechnic elements, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to address problems involving a few concrete variables in standardized situations and make decisions under stress.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed information such as daily FYI notes, observations, and assessments.
Ability to effectively present information in one-on-one and small-group settings to customers, clients, and other employees.
Basic computer skills and basic experience with Microsoft Office Suite.
Consistent attendance.

Nice To Haves

Technical school education, an associate degree, or a bachelor's degree.
Experience with emergency repairs, parts assembly, and networking.

Responsibilities

Oversee daily operations of Technical Entertainment systems, including planning, delegating, and coordinating work tasks.
Assign work among qualified crew members, lead crews during work startup and stoppage, and communicate performance expectations.
Ensure compliance with safety guidelines, standard operating procedures, company policies, and applicable NFPA, BATFE, and AHJ requirements.
Coordinate with other departments, communicate resource needs, and facilitate two-way communication among technicians, supervisors, and management.
Monitor employee productivity, enforce UO policies, and report non-compliance to appropriate leadership.
Maintain and share job knowledge, assist with employee development, provide technical training and feedback, and communicate performance expectations.
Provide technical show notes and lead observations to venue management to help maintain show-quality standards.
Complete documentation tracking the locations of pyrotechnic and firework devices and maintain compliance with internal and governmental regulations.
Ensure completion of technical documentation, including daily checklists, SOPs, and inventory records, as well as training documentation, assessments, and check-off lists.
Maintain inventory of tools, equipment, materials, and other UO property, ensuring proper care, maintenance, and storage.
Help ensure a safe working environment, assist with regular inspections, and notify management of material needs or safety concerns.
Partner with the responsible maintenance team to troubleshoot issues and escalate them to management as appropriate.
Ensure daily, weekly, and monthly maintenance checks are completed.
Follow established UO Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Perform other duties as assigned.
Strictly adhere to Entertainment Department policies and procedures governing safe operation of technical equipment.
Maintain consistent attendance.