Lead Tech, Show Operator - Pyro/Fireworks

Universal Orlando•Orlando, FL

About The Position

The Lead Tech, Show Operator supports management in coordinating the daily operation of an assigned venue and maintaining technical show quality. The role assists with operating and executing entertainment shows, leads crew members, and applies expert knowledge of hazards associated with pyrotechnics, fireworks, and other high-risk special-effects equipment or systems. High-risk activities are those involving show elements or practices where life safety is a consideration. The role communicates with leadership and immediately stops unsafe activity. It ensures that applicable Universal Orlando (UO), National Fire Protection Association (NFPA), and Authorities Having Jurisdiction (AHJs) policies, procedures, regulations, and documentation are properly completed and enforced. The position oversees daily technical entertainment operations, including planning, delegating, and coordinating work. It coordinates with other departments, communicates resource needs, provides two-way communication across technical crews and leadership, monitors productivity, and supports employee development through training and feedback. It also maintains technical and safety documentation, pyrotechnic and fireworks accountability records, tools and equipment, and required maintenance checks. The role supports inspections and troubleshooting, escalates safety or maintenance concerns, and participates in Environmental, Health & Safety responsibilities. Consistent attendance is required; reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience providing work direction, leading knowledgeable individuals, and promoting team dynamics.
At least 5 years of experience using advanced control systems and handling pyrotechnic elements, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Ability to make decisions under stress.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed information such as daily FYI notes, observations, and assessments.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Basic computer skills and basic experience with Microsoft Office Suite.
Ability to adhere strictly to Entertainment Department policies and procedures governing safe operation of technical equipment.
Consistent attendance.

Nice To Haves

Technical school education, an associate degree, or a bachelor's degree.
Experience with emergency repairs, parts assembly, and networking.

Responsibilities

Oversee daily operations of Technical Entertainment systems, including planning, delegation, and coordination of work tasks.
Assign work among qualified crew members, lead crews during work startup and stoppage, and communicate performance expectations.
Ensure compliance with safety guidelines, standard operating procedures, company policies, NFPA guidance, BATFE requirements, and AHJ requirements.
Coordinate with other departments, communicate resource needs, and provide two-way communication among technicians, supervisors, and management.
Monitor employee productivity, enforce UO policies, and report non-compliance issues to appropriate leadership.
Maintain and share job knowledge and assist with employee development.
Provide technical training, best-practice guidance, and feedback to technicians.
Provide technical show notes and lead observations to venue management to help maintain show-quality standards.
Complete required documentation for accountability and regulatory compliance concerning pyrotechnic and fireworks devices.
Ensure completion of technical documentation, including daily checklists, SOPs, and inventory records.
Complete required training documentation, including assessments and check-off lists.
Maintain inventory of tools, equipment, materials, and other UO property, and ensure their proper care, maintenance, and storage.
Help ensure a safe working environment and assist with regular inspections; notify management of material needs or safety concerns.
Partner with the responsible maintenance team to troubleshoot issues and escalate them to management as appropriate.
Ensure daily, weekly, and monthly maintenance checks are completed.
Follow established UO Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Immediately stop unsafe activity and communicate with leadership.
Perform other duties as assigned.