Lead Tasting Room Helper/Assistant (Tips Eligible)

Wente Family Estates•Livermore, CA

10h•Onsite

About The Position

The Lead Tasting Room Helper/Associate is responsible for elevating the guest experience through operational excellence, team support, and floor leadership. This role serves as a key partner to Wine Sales Ambassadors and leadership, ensuring seamless service execution, consistent hospitality standards, and a well-maintained, guest-ready environment. In partnership with the Tasting Room leadership team, this role sets the tone on the floor with the Tasting Room Helpers/Assistants—modeling service expectations, supporting team alignment, and proactively identifying opportunities to enhance both the guest and team experience. At Wente Family Estates, performance is measured not only by results, but by how those results are achieved. All team members are expected to consistently demonstrate our RISE Values: Respect, Integrity, Sustainability, and Excellence.

Requirements

Demonstrated experience in hospitality, retail, or winery environments.
Strong leadership presence with the ability to guide and support team members on the floor
Excellent communication and interpersonal skills
Highly organized with the ability to prioritize and multitask in a fast-paced setting
Detail-oriented with a strong commitment to cleanliness, presentation, and service standards
Proactive problem-solver with a team-first mindset
Safety-conscious with the ability to follow and reinforce established procedures

Nice To Haves

Previous leadership or lead experience in a hospitality or retail setting preferred
Winery or tasting room experience strongly preferred
Forklift experience (a plus, but not required)

Responsibilities

Model and uphold exceptional hospitality standards, ensuring every guest receives a warm, seamless, and memorable experience
Act as a point of support on the floor, assisting with guest needs and helping to resolve service gaps in real time
Anticipate guest flow and proactively adjust support to maintain an elevated and efficient experience
Ensure tables are cleared, reset, and presentation-ready at all times
Support food delivery while maintaining quality and adherence to health and safety standards
Serve as a day-of operational leader to Tasting Room Helpers/Assistants, helping guide support associates and ensuring alignment with service expectations
Partner with leadership to maintain strong communication across the floor during peak service periods
Monitor pacing, cleanliness, and overall flow of service to ensure consistency and efficiency
Conduct routine property walks to ensure all guest-facing areas meet brand standards
Maintain organization of workspaces, including timely removal of trash and recycling
Ensure the tasting room, patio, and all guest areas are consistently clean, stocked, and visually aligned with brand standards
Oversee restocking of wine, merchandise, and service materials throughout the shift
Support and maintain retail displays and merchandising standards
Assist with opening and closing procedures, ensuring readiness for service and proper reset
Oversee proper stocking and rotation of wine inventory by varietal and vintage
Maintain organization and cleanliness of wine storage and supply areas
Monitor inventory levels of key supplies (packaging, shippers, bags, carriers) and communicate needs proactively
Support shipping processes, labeling, and order fulfillment with attention to accuracy and efficiency
Support the execution of tasting room events, including setup, breakdown, and service flow
Partner with kitchen, events, and leadership teams to ensure a cohesive and elevated guest experience
Take initiative on special projects and support broader operational needs as directed