Lead Talent Development Specialist - WFNJ
About The Position
The Lead Talent Development Specialist supports workforce development programs by reviewing case files for compliance with contractual agreements, implementing quality assurance plans, compiling program progress data, and conducting trainings and orientations. The role may also include case management, eligibility, and data entry duties for customers. The specialist creates, implements, and monitors Standard Operating Procedures, recommends corrective actions, and implements corrective action plans. The position involves working with individuals and groups from diverse backgrounds and attending out-of-office meetings and conferences. Travel is required. Work is primarily in a defined office environment with specified hours, though flexible hours may be required.
Requirements
- Minimum of three-plus years of related experience.
- Knowledge of quality assurance procedures and federal, state, and local workforce Coalition laws and mandates.
- Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor, or case manager.
- Working knowledge of computers and knowledge of data management processes.
- Knowledge of eligibility determination processes and filing procedures.
- Good communication, telephone, and customer service skills.
- Ability to conduct training sessions and presentations.
- Bachelor's degree in a related field; an equivalent combination of acceptable related experience and/or training may substitute for up to two years of the education requirement on a year-for-year basis.
- Travel is required.
- Ability to perform each essential duty satisfactorily, with reasonable accommodations available to individuals with disabilities.
Responsibilities
- Review case files to ensure compliance with contractual agreements.
- May perform case management, eligibility, and data entry duties for customers.
- Implement and enforce quality assurance plans.
- Compile data for reporting program progress.
- Conduct trainings and orientations.
- Recommend corrective actions and implement corrective action plans.
- Create, implement, and monitor Standard Operating Procedures (SOPs).
- Attend out-of-office meetings and conferences.
Benefits
- Extensive learning opportunities and networking programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
