Lead Store Sales Associate

The Salvation Army Central Territory • Kansas City, MO

4d • Onsite

About The Position

The Lead Store Sales Associate works at The Salvation Army Adult Rehabilitation Center (ARC) in Kansas City, Missouri, supporting store operations and helping fund community recovery services, housing support, and other assistance programs. The role provides day-to-day leadership support, customer service, merchandising, and team guidance. The schedule is 40 hours per week and includes evenings, weekends, and holidays as scheduled. The position pays $15.58 per hour.

The associate supports the Store Manager and Assistant Manager, may provide direction to store associates, and assists with opening and closing, cash handling, security, sales goals, and operational standards. The role also involves assisting customers, training and mentoring employees and work therapy participants, maintaining merchandise displays and store areas, and following safety and loss-prevention procedures.

The position is based in a retail store environment that may have quiet to moderate noise, dust, and weather-related temperature fluctuations. Travel to other locations for work or training may be required. Physical activities include standing and walking for extended periods, reaching, bending, and lifting or carrying merchandise, including items up to 25 pounds. A valid driver’s license and personal transportation are required for bank runs, and candidates must pass a Motor Vehicle Record Search.

Requirements

• High school diploma or GED is preferred; the posting also lists high school graduate or equivalent under education and experience.
• Previous retail, cashiering, customer service, or sales experience.
• Excellent communication and customer service skills.
• Ability to speak, write, and understand English for effective communication.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic math skills and cash-handling ability, including accurate change-giving.
• Basic computer skills, including use of a point-of-sale system and payroll program.
• Dependable attendance and punctuality.
• Ability to stand, walk, bend, reach, and lift or carry merchandise throughout the workday; regularly lift or move up to 25 pounds.
• Valid driver’s license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Ability to perform the stated physical duties, including handling, feeling, hearing, talking, and, occasionally, climbing, balancing, stooping, kneeling, or crouching.
• Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Nice To Haves

• Prior supervisory, lead, or keyholder experience in a retail environment.
• Experience training or mentoring staff.
• Thrift, resale, retail, or nonprofit experience.

Responsibilities

• Support the Store Manager and Assistant Manager with daily store operations.
• Serve as a lead team member and provide direction to store associates as needed.
• Assist with opening and closing procedures, cash handling, and store security.
• Monitor sales floor conditions and ensure merchandise is organized, stocked, and attractively displayed.
• Help maintain pricing accuracy and adherence to store standards.
• Support the achievement of sales goals and operational objectives.
• Deliver excellent customer service and assist customers with merchandise selection and purchases.
• Resolve customer concerns professionally and efficiently.
• Promote a positive environment for customers, donors, and team members, and represent The Salvation Army’s mission.
• Assist with training and coaching new employees.
• Encourage teamwork, productivity, and strong customer service standards.
• Communicate operational needs and customer feedback to management.
• Support beneficiaries and work therapy participants through positive interactions and mentoring.
• Restock merchandise and assist with inventory movement and sales floor replenishment.
• Keep dressing rooms, sales areas, and checkout stations clean and organized.
• Follow safety, security, and loss-prevention procedures.
• Travel to various locations for work or training when required.

Benefits

• Medical, dental, vision, hearing, and prescription coverage.
• Paid vacation, sick time, and holidays.
• Company-paid life insurance.
• Company-paid long-term disability insurance.
• Employee Assistance Program (EAP).
• Flexible Spending Accounts (FSA).
• Teladoc virtual medical and mental health services.
• Voluntary life, disability, accident, and supplemental insurance options.
• Employee discounts, including discounts on auto, home, and pet insurance.
• On-the-job training.
• Leadership development and growth opportunities.
• Supportive and team-oriented work environment.
• Mission-driven work supporting community programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED