Lead Solution Architect - Marketing Communications

CVS Health • Work At Home-Connecticut, CT

18d • $106,605 - $260,590 • Remote

About The Position

CVS Health is seeking a highly technical architect to modernize its enterprise customer communications ecosystem. The role defines target-state architecture and a multi-year platform roadmap for high-volume outbound communications across business units, connecting marketing, customer data, consent, identity, integration, and cloud capabilities. It combines enterprise architecture strategy with detailed solution and platform architecture, partnering with engineering teams to design integrations, data flows, APIs, and enabling infrastructure.

The architect will guide the evolution of an ecosystem currently centered on Adobe technologies while evaluating capabilities across Adobe, Salesforce, and other strategic platforms. The role focuses on scalable, connected, and compliant customer communication technology—not marketing operations, campaign management, SEO, or digital advertising. It supports channels including email, SMS, RCS, and push notifications, and incorporates consent, preferences, regulatory controls, and message archival. The architect will also guide cloud and infrastructure design, vendor and build-versus-buy decisions, architecture governance, technical delivery, stakeholder engagement, and evaluation of AI and machine learning use cases.

The position can be performed remotely from anywhere in the continental United States. A bachelor's degree in a technical field or equivalent experience is required; a master's degree is preferred. The stated annual base pay range is $106,605 to $260,590. The position is eligible for a CVS Health bonus, commission or short-term incentive program, and an equity award target. This full-time position includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

• 10 or more years of technology experience, including 5 or more years in enterprise, platform, or solution architecture roles.
• Demonstrated experience architecting large-scale software platforms, including applications, cloud infrastructure, integrations, APIs, and complex data flows.
• Experience in enterprise architecture, including target-state strategy, cross-domain roadmaps, platform rationalization, vendor evaluation, and build-versus-buy decisions.
• Experience in solution architecture, including detailed platform design, integration patterns, data relationships, APIs, and implementation enablement.
• Hands-on architecture experience in customer communications, marketing technology, customer engagement platforms, or a closely related domain.
• Experience with Salesforce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Experience Platform, or comparable enterprise customer engagement technologies.
• Strong understanding of integration patterns and technologies, including REST APIs, event-driven architecture, messaging platforms, JSON, streaming technologies, and enterprise integration frameworks.
• Experience designing, implementing, or enabling cloud-based applications and infrastructure; GCP is preferred.
• Strong understanding of data architecture fundamentals, including data models, database design, identity resolution, primary keys, customer records, and high-volume data ecosystems.
• Working knowledge of customer consent, communication preferences, privacy requirements, message retention, and compliance considerations for outbound customer communications.
• Ability to guide engineering teams through complex technical designs without serving as the primary software developer, including evaluating APIs, data structures, and integration approaches and influencing technical direction.
• Experience evaluating enterprise technology vendors and supporting proofs of concept, RFPs, technical due diligence, and build-versus-buy decisions.
• Excellent communication and influencing skills, including translating business requirements into scalable technical architectures and explaining trade-offs to senior leaders.
• Bachelor's degree in a technical field or equivalent experience.

Nice To Haves

• Master's degree.
• Experience architecting enterprise messaging or customer communication platforms supporting email, SMS, RCS, push notifications, or similar outbound engagement channels.
• Salesforce architecture experience across Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, or related customer engagement platforms.
• Experience with Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, or other Adobe Experience Cloud technologies.
• Experience designing consent management, customer preference, communication suppression, or message archival capabilities.
• Experience working with terabyte-scale customer, messaging, or transactional data environments.
• Experience in healthcare, retail, financial services, telecommunications, or other regulated, high-volume consumer industries.
• Experience working across multiple business units and technology domains within large enterprise environments.
• Familiarity with TCPA, CAN-SPAM, CCPA/CPRA, and GDPR.
• Experience with architecture frameworks and modeling practices such as TOGAF, ArchiMate, Visio, or Lucidchart.
• Cloud, Salesforce, Adobe, or enterprise architecture certifications.
• Experience working within Agile and product-oriented delivery organizations.

Responsibilities

• Define target-state architecture and a multi-year roadmap for the customer communications and marketing technology ecosystem across CVS Health business units.
• Architect scalable platforms and solutions for customer communications, campaign and journey management, personalization, customer data, consent, preferences, and message archival.
• Guide modernization of the ecosystem and evaluate capabilities across Adobe, Salesforce, and other strategic platforms.
• Design API-led, event-driven, and data-driven integrations connecting communication platforms with enterprise data, identity, cloud, and business applications.
• Translate business capabilities into implementable technical designs, including integration logic, APIs, data elements and relationships, database structures, and system dependencies.
• Architect capabilities for outbound channels including email, SMS, RCS, push notifications, and emerging customer engagement channels.
• Embed consent, communication preferences, regulatory controls, suppression requirements, and message archival into platform architecture; partner with Security, Privacy, Legal, Data, and Engineering teams on governance and compliance.
• Design and evaluate customer data flows, consent and preference models, identity relationships, message records, and high-volume data-processing patterns.
• Guide application, integration, and supporting infrastructure design within GCP and the broader enterprise technology ecosystem.
• Lead technical vendor assessments, proofs of concept, RFP support, and build-versus-buy decisions for relevant platforms and capabilities.
• Establish reference architectures, standards, reusable patterns, and design principles; participate in architecture reviews and guide technical debt management and platform rationalization.
• Guide solution architects and engineering teams through design, implementation, integration, and deployment; review solutions for security, scalability, resilience, compliance, performance, and cost effectiveness.
• Present architectural recommendations, trade-offs, risks, and investment options to senior business and technology leaders.
• Evaluate AI and machine learning use cases in customer communications, including next-best action, audience intelligence, personalization, and content generation, with appropriate architectural and compliance controls.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility
• Equity award program target

What This Job Offers

• Job Type: Full-time
• Career Level: Senior