About The Position

This high-visibility lead position supports a team building an integrated enterprise IT support model intended to improve efficiencies in the talent space and address strategic needs related to learning, training compliance, foreign language development and retention, job advertisements, selection, and performance. The role provides technical expertise and communications to the Sponsor and contributes to the development, maintenance, modernization, and support of web-based applications, systems, services, and related components.

Requirements

  • Demonstrated experience leading a team and providing technical expertise and communications to the Sponsor.
  • Demonstrated experience implementing industry best practices and technical solutions consistent with accessibility standards and agile methodology.
  • Demonstrated experience proposing business-value recommendations that support goals and objectives, improve UX/UI, reduce O&M, increase quality and delivery speed, and transform or modernize web-based application, system, and service components.
  • Demonstrated experience developing, maintaining, analyzing, and documenting web-based applications, systems, services, and associated interfaces, including databases and web services/APIs.
  • Demonstrated experience in Java development.
  • Demonstrated experience with cloud technologies.
  • Demonstrated experience developing and maintaining AWS environments and service components and associated interfaces, including databases and web services/APIs.
  • Demonstrated experience working with COTS products, including ServiceNow.
  • Demonstrated experience in the full accreditation lifecycle.
  • Demonstrated experience managing Tier 1, Tier 2, and Tier 3 support using service management systems.
  • Demonstrated experience developing IT support documents, including SOPs, digital IT workflows, IT knowledge bases, deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
  • Demonstrated experience developing and maintaining enterprise software, including license renewals where applicable, patching, and version update administration.

Nice To Haves

  • Demonstrated experience working with Sponsor and partner IT organizations.
  • Demonstrated experience working with learning applications.
  • Demonstrated experience working with language, compliance, and performance management applications.
  • Demonstrated experience with networking and platform hosting technologies.

Responsibilities

  • Lead a team and provide technical expertise and communications to the Sponsor.
  • Implement industry best practices and technical solutions consistent with accessibility standards and agile methodology.
  • Recommend solutions that provide business value and support organizational goals, including improving UX/UI, reducing operations and maintenance, increasing quality and delivery speed, and modernizing web-based applications, systems, and services.
  • Develop, maintain, analyze, and document web-based applications, systems, services, and interfaces, including database and web service/API integrations, to inform future development decisions.
  • Develop and maintain AWS environments, service components, and associated interfaces, including database and web service/API integrations.
  • Work with commercial off-the-shelf products, including ServiceNow.
  • Support the full accreditation lifecycle.
  • Manage Tier 1, Tier 2, and Tier 3 support using service management systems.
  • Develop IT support documentation, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
  • Develop and maintain enterprise software, including applicable license renewals, patching, and version update administration.
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