Live-Stream Lead Social Media Community Moderator

Social Factor • Dallas, TX

4d • Remote

About The Position

Social Factor is seeking US-based, remote, temporary Lead Social Media Community Moderators for live stream events. This role is ideal for experienced, leadership-minded moderators who have Sunday availability, enjoy sports, and want to be involved with a winning client. The position requires working Sundays from August through January, with a minimum of 12 Sundays required. The Lead Community Moderator will develop strong digital communities for active live stream events, providing consistent support to moderators on shift and acting as the first line of defense for missed shifts and client escalations.

Requirements

• Previous social media community moderation experience and management of teams required.
• Exceptional organizational and multitasking abilities.
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills.
• Strong willingness to learn and think critically; a proactive approach.
• High energy with the capability to multitask in a dynamic, rapidly growing organization.
• Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Sunday afternoon/evening shift availability (11:30am-7pmCT).
• Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID).
• Internet speed requirement of a minimum of 150 mbps.

Nice To Haves

• Project management tools, such as Asana, Basecamp or Trello experience is a plus.
• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required.
• Youtube LCR, Discord, & Twitch moderation is a plus.

Responsibilities

• Develop strong, growing, digital communities for active live stream events.
• Provide consistent, daily support for moderators on shift.
• Act as the first line of defense for missed shifts/chat greeting “clock-ins”.
• Serve as gatekeepers for potential client escalations to the Social Care Manager.
• Own the daily client workflow.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts.
• Analyze social media metrics.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed