LEAD SLOT TECH

LOUISIANA DOWNS INVESTMENT COMPANY•Bossier City, LA

6h•Onsite

About The Position

BASIC PURPOSE: To run the slot floor to the highest standards of efficiency in accordance with the policies and procedures Louisiana Downs Casino and Racetrack. To maintain and keep in operation all electronic gaming devices on property. To perform jackpots and provide above average customer service. Recognizes that each employee is a representative of the casino, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (customers, co-workers, etc.). Maintains strict confidentiality of employees, management records, and problem within the casino. Other duties as requested by the Slot Supervisor and Slot Manager in accordance with Slot Department requirements. GUEST RELATIONS: Have a complete knowledge of all property facilities available to guests. Be polite at all times and pay attention to the guest’s needs. Create a friendly atmosphere by facial expression, tone of voice and greeting. Answer promptly all calls for assistance from guest and assist them in any way possible relating to the playing of machines. Deal with floor disputes and complaints in a diplomatic and professional manner and refer any unsettled disputes to the Slot Manager and Director of Operations.

Requirements

Ability to work effectively with the public is required.
Ability to lead and supervise employees effectively is required.
Ability to communicate effectively, orally, and in writing is required.
Knowledge of gaming machines is required.
Working knowledge of slot technician duties and minimal abilities to repair machines is required.
Must read, write, speak and understand English.
Must be able to work nights, weekends, and holidays.
Must be 21 years of age.
Must be able to obtain a gaming license.

Nice To Haves

5 Year’s experience in casino slot department is an asset

Responsibilities

Run the slot floor to the highest standards of efficiency in accordance with the policies and procedures Louisiana Downs Casino and Racetrack.
Maintain and keep in operation all electronic gaming devices on property.
Perform jackpots and provide above average customer service.
Demonstrate courtesy, respect, and sensitivity to the needs of every person (customers, co-workers, etc.).
Maintain strict confidentiality of employees, management records, and problem within the casino.
Perform other duties as requested by the Slot Supervisor and Slot Manager in accordance with Slot Department requirements.
Have a complete knowledge of all property facilities available to guests.
Be polite at all times and pay attention to the guest’s needs.
Create a friendly atmosphere by facial expression, tone of voice and greeting.
Answer promptly all calls for assistance from guest and assist them in any way possible relating to the playing of machines.
Deal with floor disputes and complaints in a diplomatic and professional manner and refer any unsettled disputes to the Slot Manager and Director of Operations.
Ensure general security of the floor and report any undesirable activities to the Slot Manager.
Ensure security and safety of equipment and report any dangerous conditions to the Slot Manager and Director of Operations.
Inspect and repair any machine malfunctions at the request of a Slot Manager.
Ensure optimum slot machine operation by inspecting and repairing any malfunctions quickly.
Safeguard slot assets.
Monitor slot activities for adherence to casino policies and procedures.
Be available at all times for all matters of customer assistance, including explanation of machine play, handling of disputes/complaints and congratulations and consolation.
Obtain updated information on all current promotions and provide information and direction to slot employees.
Submit a thoroughly logged daily shift report.
Make minor technical repairs on machines.
Provide work direction to the slot technician and slot host.
Make recommendations to the Slot Manager and Director of Operations in matters of performance evaluations, scheduling, and training needs of the department.
Monitor staff on an on-going basis.
Recommend policy and procedure changes.
Maintain cleanliness of assigned work areas.
Supervise all department staff on shift.