Lead Site Reliability Engineer, FedRAMP - ThousandEyes(Hybrid)

Cisco•Austin, TX

16d•$214,100 - $356,300•Hybrid

About The Position

Cisco ThousandEyes is hiring a Lead Site Reliability Engineer to lead operations and architecture for its mission-critical FedRAMP Federal region. The role is responsible for maintaining services in a FedRAMP-compliant environment and requires U.S. citizenship. The position follows a hybrid work model, with in-office attendance two days per week in the San Francisco, Seattle, Austin, or New York office. The engineer will ensure high availability, performance, and security for high-volume data streams; design and manage resilient AWS cloud-native services using an everything-as-code strategy; and maintain FedRAMP compliance through continuous auditing and automated security controls. The role sets a technical example for the team and helps guide the strategy, implementation, and accountability of broader engineering efforts. It involves collaboration with technical leaders, development teams, and security teams to advance architecture and implementation, scale infrastructure across multiple regions, and address complex operational challenges.

Requirements

Bachelor’s degree and 12 years of experience, or a master’s degree and 8 years of experience, or a Ph.D.
Experience building or operating infrastructure in regulated environments, including documented implementation of security controls and compliance requirements for frameworks such as FedRAMP, HIPAA, PCI-DSS, or SOC 2.
Experience coding in Python and using Terraform for Infrastructure as Code in production.
Experience using Kubernetes or equivalent container technologies.
Must be a U.S. citizen.

Nice To Haves

Experience leading cross-functional technical initiatives involving multiple engineering or technical teams, including defining technical requirements and designing architectural solutions.
Experience collaborating and communicating with delivery of detailed documentation.
Experience identifying and analyzing cybersecurity risks.
Experience with security standard processes, vulnerability management, and incident response processes.

Responsibilities

Lead the operations and architecture of the mission-critical Federal region.
Ensure peak availability, performance, and security for high-volume data streams.
Design and manage resilient AWS cloud-native services using an everything-as-code strategy.
Maintain FedRAMP compliance through continuous auditing and automated security controls.
Set technical standards by example and guide strategy, implementation, and accountability across engineering efforts.
Collaborate with technical leaders across the organization on engineering strategy and implementation.
Work with development and security teams to optimize infrastructure for multi-region scale.
Proactively address complex operational challenges across the platform.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting conditions
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Four paid days off for personal wellness
Non-exempt employees receive 16 days of paid vacation per full calendar year
Exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations
80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles, subject to Cisco policies