Lead Site Coordinator

Serving Seniors•San Diego, CA

1d•Hybrid

About The Position

The Site Operations Lead provides elevated operational and administrative support to the Customer Service Manager while continuing to perform Site Coordinator duties. This individual plays a key leadership role in ensuring congregate dining sites across the San Diego region operate with efficiency, excellence, and alignment to the Serving Seniors brand, whether in senior centers, recreation centers, or other community partner spaces. The Site Operations Lead is obsessed with the client experience and committed to upholding high standards across all dining sites. They are responsible for administrative documentation, supporting progress toward County meal targets, mentoring peer Site Coordinators, helping identify new site locations, and improving day-to-day workflows. The Lead also serves as a liaison between sites and leadership, ensuring issues are resolved and communication flows smoothly across the department.

Requirements

High School diploma or equivalent required, AA/AS degree highly desired
Experience as a Site Coordinator or similar program position strongly preferred
Experience working with older adults and in congregate meal settings preferred
Proficiency in Microsoft Office (especially Excel, Outlook, and Word)
Strong administrative and organizational skills
Deep commitment to exceptional client service and brand consistency
Confident communicator—written, verbal, and interpersonal
Able to mentor peers and foster teamwork
Comfortable tracking data, producing reports, and managing site documentation
Flexible and solutions-focused when facing operational challenges
High attention to detail, follow-through, and accountability

Responsibilities

Serve as a peer leader and point of contact for Site Coordinators
Support onboarding, mentoring, and daily guidance to Site Coordinators
Promote a culture of excellence, hospitality, and consistency across all locations
Monitor program quality and site environment to ensure they reflect the Serving Seniors brand regardless of site location
Provide site coverage or backup when Site Coordinators are absent
Coordinate with the Customer Service Manager to identify and help launch new congregate dining sites
Troubleshoot issues and assist with conflict resolution when needed
Backfill for the Customer Service Manager during absences
Track and reconcile daily and monthly meal counts from all congregate sites
Maintain and update client rosters, lunch records, and site activity calendars
Prepare and submit internal reports to support progress toward County meal allocation goals
Use Excel and other software to organize data, document trends, and support compliance
Coordinate schedules, site meetings, holiday coverage, and special events
Respond to internal emails and support departmental communication
Submit and track supply requests, schedule changes, and other admin forms
Oversee the day-to-day operations of the dining room and kitchen at assigned site
Ensure smooth delivery and distribution of meals, donations, and food service materials
Act as liaison with food vendors and delivery drivers
Accurately track seniors served and collect daily meal donations
Provide a welcoming, respectful dining environment for seniors, volunteers, and guests
Distribute monthly menus and support outreach efforts
Communicate regularly with the Customer Service Manager and central team
Uphold all agency policies and follow standard food safety and sanitation protocols
As a mandated reporter, report suspected elder abuse to Adult Protective Services